Human Resource Professional

Dedicated Human Resource professional, with over seven years of management

experiences. Consistently achieved record-high customer satisfaction

rankings, while recruiting talent that contributes to the bottom line and

successful performance of operations. Including experiences in employee

recruitment, retention, staff development, payroll, mediation, conflict

resolution, benefits and compensation and EEO. Respected recruiter and

leader of enthusiastic recruiting teams, who maintained the company's

overall goals. Detail-oriented and focused on achieving optimum results,

while maintaining a high ethical standards with attention to compliance and

regulations.

Education

Strayer University, Washington, District of Columbia - MS, Organizational

and Human Resource Development, 2014

Strayer University, Washington, District of Columbia - MBA- Human Resource

Management, 2011

North Carolina Agricultural and Technical State University, Greensboro,

North Carolina - BA, Psychology, 1996

Experience

HR Consultant E.U Miller CFO Atlanta, GA 2013-present

Help identify and place potential students within the member

institutional consortium of the Atlanta University Center (AUC).

UNDERSTANDING THE SUBTLE DIFFERENCES BETWEEN THE QUALITIES OF THE

DESIRED STUDENT ON EACH RESPECTIVE CAMPUS: SPELMAN COLLEGE, MOREHOUSE

COLLEGE, CLARK ATLANTA UNIVERSITY AND THE INTERDENOMINATIONAL

THEOLOGICAL CENTER. IN MY CONSULTATIVE ROLE, I PROVIDED INITIAL

SCREENING, INTERVIEWING, DEMOGRAPHICAL PROFILING AND PRE-APPLICATION

ORIENTATION OF PROSPECTIVE STUDENTS.

STUDENT POOLS THAT WERE SELECTED BY ME EXPERIENCED A 94% ACCEPTANCE

RATE AND A FIRST-YEAR RETENTION RATE OF NEARLY 81%.

RECRUITER THE ART INSTITUTE OF ATLANTA ATLANTA, GEORGIA 2011 -2013

SOURCING, RECRUITING AND RESPONSIBLE FOR HANDLING ALL ASPECTS OF THE

CAMPUS' STUDENT RECRUITMENT PROCESS. WORKED IN A FAST-PACED, RESULTS AND

COMPLIANCE DRIVEN ENVIRONMENT. ENROLLED STUDENTS BY RESPONDING TO INQUIRE,

INTERVIEWING PROSPECTIVE STUDENTS OVER THE PHONE AND IN PERSON, CONDUCTING

CAMPUS TOURS, WALKING STUDENTS THROUGH THE ENTIRE APPLICATION AND

ENROLLMENT PROCESS AND CONSISTENTLY ACHIEVING QUARTERLY PERFORMANCE

OBJECTIVES.

Strayer University, Washington, District of Columbia - MBA- Human Resource

Management, 2009-2011

Account Manager Citi Mortgage Fort Mill, South Carolina 2008-2009

MANAGED A TEAM OF WORK FROM HOME EMPLOYEES, CONDUCTED TRAINING OF HUMAN

RESOURCES OBJECTIVE TO MANAGEMENT INCLUDING REGULATORY COMPLIANCE TRAINING,

POLICY AND PROCEDURES TRAINING AND PROMPTLY REPORTED ANY COMPLIANCE RELATED

CONCERNS TO SENIOR MANAGEMENT TEAM FOR THE APPROPRIATE RESOLUTION. ENSURED

THAT HUMAN RESOURCES NEEDS WERE MET IN A TIMELY MANNER. MANAGE AND

PROCESSED PAYROLL WEEKLY. PARTNER, EDUCATE AND CONSULT WITH HIRING MANAGERS

ON RECRUITMENT PROCESS, STRATEGY AND EXPECTATIONS, AND WORK WITH MANAGERS

TO BUILD AN UNDERSTANDING OF OPEN POSITIONS AND DEPARTMENTS. ?SCREEN

CANDIDATES UTILIZING BEHAVIOR BASED INTERVIEWING AND ASSESSMENT TECHNIQUES

AND PRESENT PRE-SCREENED CANDIDATES TO MANAGEMENT. MANAGE THE PRESENTATION,

SELECTION, OFFER, NEGOTIATION, CLOSING AND ADMINISTRATIVE COMPONENTS

INVOLVED WITH HIRING NEW ASSOCIATES TO ASSIST MANAGEMENT IN ANNUAL

WORKFORCE PLANNING AND FORECASTING.

Mortgage Adjuster Manager Wells Fargo Home Mortgage Fort Mill, South

Carolina 2006-2008

ADVANCED TO INCREASINGLY RESPONSIBLE, CULMINATING IN MANAGEMENT ROLE WITH

OVERSIGHT OF HIGH PROFILE CLIENTS. SUPERVISED EMPLOYEES AND MANAGED

APPROVALS OF LOSS MITIGATION OPTIONS. MAINTAINED HIGH STANDARDS IN REVENUE

RECOVERY AND COMPLIED WITH REGULATORY GUIDELINES. WORKED INDEPENDENTLY ON

OBJECTIVES.

Senior Liability Adjuster Thaxton Insurance Lancaster, South Carolina

2003-2005

DETERMINED PROPER POLICY COVERAGE AND APPLIED BEST CLAIMS PRACTICES TO

INVESTIGATE, EVALUATE, NEGOTIATE AND EQUITABLY SETTLE ASSIGNED BODILY

CLAIMS CASES IN ACCORDANCE WITH COMPANY GUIDELINES. ADHERE TO HIGH

STANDARDS OR PROFESSIONAL CONDUCT WHILE PROVIDING DELIVERY OF SUPERIOR

CLAMS SERVICE AND MAINTAINED CURRENT KNOWLEDGE OF LIABILITY AND BODILY

INJURY COVERAGE. INITIATED AND CONDUCTED FOLLOW-UPS VIA PROFICIENT USE OF

CLAIMS SYSTEMS AND RELATED BUSINESS SYSTEMS. PREPARED FILES FOR SUIT,

TRIAL, AND SUBROGATION.

Skills

Detail-oriented and focus on achieving optimum results, while maintaing a

high ethical standards and attention to compliance and regulations.

Proficient in advanced technologies of MS PowerPoint and Excel, HRIS,

including being well versed with creating pivot tables, v-lookups, macros,

advanced charting functions.

Contact this candidate