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Manager Project

Hogansville, Georgia, United States
August 21, 2014

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**** ******** *****


Atlanta, Georgia 30349


I am an accomplished professional with an earned EMBA, as well as 14 years of experience in the

telecommunication industry. Experience includes Leader-led and Video Trainer, Tier II Network

Business Analyst, Project Management, and experience with data reporting tools such as MS

Access, Business Object, SQL, and Minitab.


AT&T Telecommunications

Manager of Process Improvement/Business Analyst (2006 to 2014)

Guided the Design, Delivery, and Assurance organizations to achieve production/financial goals by

designing and launching Six Sigma and LEAN methodologies as well as analyzing large data sets

utilizing SQL, Crystal, and JDE software.


Created/delivered customized training documents, PowerPoint presentations, guidelines,

and specific job aids for new and existing employees.

Six Sigma Green Belt Certified.

Led on-site training Six Sigma LEAN methodology. Overall organizational revenues

increased by ~11% per year; profits increased by ~3.7%.

Utilized SDLC and ITIL to lead international teams to improve billing systems, and ensure

web-based applications such as SalesOne were compatible to Windows XP and 7 in Europe,

Africa, Asia/Pacific, Middle East, and Australia.

Collected and analyzed business requirements, evaluated large data sets through surveys,

workshops, and business processes in order to transfer knowledge to development teams.

Performed Statistical Process Control, Root Cause Analysis, and DMIAC methodology to

maximize productivity, efficiency, and profitability to various organizations

Project Champion on several Six Sigma projects in 2013 which generated $10M in benefits

by reducing waste and eliminating defects.

Bellsouth Telecommunications

Manager Interconnection Service - Electronic Communications Support (2001–2006


Assigned as Tier I support to ensure machine-to-machine gateways, WFA and LMOS data pipes, as

well as CISCO servers and routers operated at peak performance. Spearheaded scope evaluation,

current process review, improvement recommendations, and issue tracking monitoring to realign

the port team’s effort.


Provided front-line customer support for machine-to-machine interface gateways as well as

web based applications. Real-time reaction to outages and updates saved the company

~$ 3.6M in penalties per year.

Lead Tier I Product Specialist (1998–2001 )

Selected as project lead during new product rollouts such as Internet Call Waiting, AdWatch, and

Electronic White Pages. Spearheaded scope evaluation, process review, improvement

recommendations, and issue tracking monitoring to realign the port team’s effort.



5661 Jamerson Drive


Atlanta, Georgia 30349

Liaison between End-To-End Testers and product developers to identify opportunities for

improvement and compatibilities to various Microsoft Operating Systems

Worked extensively with various Billing Departments to improve concepts, analyze CDR’s,

and streamline cost routing methods


Master of Business Administration, Executive Program at Georgia State University, Atlanta, GA

December 2007

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