Manager Project
Resume:
KEITH L. BOYKIN
Atlanta, Georgia 30349
**********@*****.***
EXPERIENCE SUMMARY
I am an accomplished professional with an earned EMBA, as well as 14 years of experience in the
telecommunication industry. Experience includes Leader-led and Video Trainer, Tier II Network
Business Analyst, Project Management, and experience with data reporting tools such as MS
Access, Business Object, SQL, and Minitab.
PROFESSIONAL EXPERIENCE
AT&T Telecommunications
Manager of Process Improvement/Business Analyst (2006 to 2014)
Guided the Design, Delivery, and Assurance organizations to achieve production/financial goals by
designing and launching Six Sigma and LEAN methodologies as well as analyzing large data sets
utilizing SQL, Crystal, and JDE software.
Achievements:
Created/delivered customized training documents, PowerPoint presentations, guidelines,
and specific job aids for new and existing employees.
Six Sigma Green Belt Certified.
Led on-site training Six Sigma LEAN methodology. Overall organizational revenues
increased by ~11% per year; profits increased by ~3.7%.
Utilized SDLC and ITIL to lead international teams to improve billing systems, and ensure
web-based applications such as SalesOne were compatible to Windows XP and 7 in Europe,
Africa, Asia/Pacific, Middle East, and Australia.
Collected and analyzed business requirements, evaluated large data sets through surveys,
workshops, and business processes in order to transfer knowledge to development teams.
Performed Statistical Process Control, Root Cause Analysis, and DMIAC methodology to
maximize productivity, efficiency, and profitability to various organizations
Project Champion on several Six Sigma projects in 2013 which generated $10M in benefits
by reducing waste and eliminating defects.
Bellsouth Telecommunications
Manager Interconnection Service - Electronic Communications Support (2001–2006
)
Assigned as Tier I support to ensure machine-to-machine gateways, WFA and LMOS data pipes, as
well as CISCO servers and routers operated at peak performance. Spearheaded scope evaluation,
current process review, improvement recommendations, and issue tracking monitoring to realign
the port team’s effort.
Achievements:
Provided front-line customer support for machine-to-machine interface gateways as well as
web based applications. Real-time reaction to outages and updates saved the company
~$ 3.6M in penalties per year.
Lead Tier I Product Specialist (1998–2001 )
Selected as project lead during new product rollouts such as Internet Call Waiting, AdWatch, and
Electronic White Pages. Spearheaded scope evaluation, process review, improvement
recommendations, and issue tracking monitoring to realign the port team’s effort.
Achievements:
KEITH L. BOYKIN
5661 Jamerson Drive
Atlanta, Georgia 30349
**********@*****.***
Liaison between End-To-End Testers and product developers to identify opportunities for
improvement and compatibilities to various Microsoft Operating Systems
Worked extensively with various Billing Departments to improve concepts, analyze CDR’s,
and streamline cost routing methods
EDUCATION
Master of Business Administration, Executive Program at Georgia State University, Atlanta, GA
December 2007
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