Customer Service Sales Representative

Christopher Owens

Outside Sales Representative

West Sacramento, CA

***********.*****.****@*****.*** - 916-***-****

I've been taught a solid work ethic since I was a child and have carried that throughout my career.

I know that I am an asset to any company that I further my career with and, regardless of rank or position, will

bring my knowledge and mesh with the opportunities presented.

WORK EXPERIENCE

Outside Sales Representative

Kohler Rentals - Stockton, CA - January 2007 to December 2008

Responsibilities

Used reports as well as general business contacts to start up rentals for Northern California starting from

Bakersfield up to parts of Oregon.

Set quotes for any and all cutomers in my set territory. Delivery of large electrical cords for generators and/

or luxury restrooms.

Accomplishments

Sought and set up new customer base in a new market. Set up and ran, although difficult, Northern California

generator rental division from 10 kw to 1 meg generators.

Skills Used

* Organization of customer base

* Used. "Dodge" reports to follow existing as well as new clients for rentals.

* Created quotes, discounts and rental contracts for customers as well as offering a great customer service

experience.

* Kept specific days to follow up, whether in person or by phone, on quotes and ask existing current customers

about their experience with Kohler Rentals.

Owner - Manager

Tile Outlet - Modesto, CA - August 2002 to December 2006

Responsibilities

Umpi* As manager, and well as partial owner, I was the sole "employee" of the Modesto location and remotely

ordered and managed the Turlock, CA location.

* Took care of A/P and A/R for both Modesto and Turlock locations.

* Responsible for customer service, loading materials and every day running of the store.

Accomplishments

* Took over as manager/sole employee August of 2002 taking revenue from $18,000 per month to $65,000 in

September and within 3 months, revenue increased to $95,000

* Used accumulated skills, from past years, to read plans for new build private construction as well as large

established builders.

* Due to my lack of knowledge of tile and granite countertops, had sales representatives come to store and

teach me basic knowledge of each product.

* Offered a unmatchable, customer service experience which resulted in return business, referrals and

increased contractor business significantly

Skills Used

ADDITIONAL INFORMATION

* Organization skills

* Adept at handling day to day operations

* Overall enjoyable customer service

* Knowledge of ability to read construction plans

* Used accounts payable and account receivables for daily, weekly and monthly operations knowledge

Outside Sales Representative

Natios Rent - Livermore, CA - August 2000 to June 2002

Responsibilities

* Used 25 years of equipment rental experience to help or recommend equipment for job sites

* Used current customer lists and reports to offer safe, affordable and reliable equipment.

* Used. "Dodge" reports as one tool to create and establish new customers

* Used quality customer service as well as industry knowledge in order to establish trust

Accomplishments

* As first outside sales representative position, I was able to establish trust and calm issues in a company

that had filed bankruptcy.

* Had the ability to work inside sales, as needed, while keeping contact with customers

* Kept up with new and existing customers and services as requested

Skills Used

* Organization - kept files, paperwork, customer contact information and rental history neatly filed and

organized

* Created notes for the following day in order to be productive right away

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