Customer Service Representative
Resume:
Peregrine Y. Samson
Unit ***A Sofia Bellevue Capitol Hills Quezon City
************@*****.***
OBJECTIVES
To seek a fulfilling career in a prestigious institution that will
allow me to fully contribute my knowledge and skills, acquire new
experiences and learning, and attain personal growth and career
development.
Employment History
Sutherland Global Solution
7F Harvester Corporate Center 158 P. Tuazon Blvd
Brgy. Socorro, Cubao Quezon City
October 12, 2013 to December 30, 2013
. Job Description & Scoop of Work
Worked as a Customer service specialist, for Home Away Vacation Rental
Services,
Provided travelers information regarding Booking dates, availability of
the property, payment reservations, property insurance, and legitimacy of
the property.
ALTA Resources Corp.
34 flr. Wynsum Corporate Plaza Bldg Emerald Avenue
Ortigas Center Pasig City
June 25, 2012 to December 26, 2012
. Job Description & Scoop of work
Worked for Pacsun as a Customer service specialist, assisted customer in
purchasing their online orders and checking the status of shipping
information. Provided discounts if needed, stock availability and to
ensure first class customer experience to our clients.
Dae Jang Kum Restaurant
Ground flr. Manila Film Center CCP Complex Pasay City
October 29, 2010 to November 14, 2011
. Job Description & Scoop of work
Collect payments from customers, write patron's food orders on order
slips, memorize orders, or enter orders into computers for transmittal to
kitchen staff.
Take orders from patrons for food or beverages, check with customers to
ensure that they are enjoying their meals and take action to correct any
problems.
Serve food and/or beverages to patrons; prepare and serve specialty
dishes at tables as required. Prepare checks that itemize and total meal
costs and sales taxes. Remove dishes and glasses from tables or
counters, and take them to kitchen for cleaning.
Transcom Center Building
Las Fiestas Frontera Verde compound Pasig City
October 30, 2008-October 28, 2010
. Job Description & Scoop of work
Worked for as Customer Service Representative, assisted the customer with
processing their order online. Currently supports in technical issues,
like troubleshooting cable boxes, restoring of services, cable hook ups,
and provisioning cable boxes.
HTMT Hinduja Philippines
C-5 Libis Pasig City
October 25, 2007-July 16, 2008
. Job Description & Scoop of work
Technical support for Sony, providing technical assistance, setting up
their Home Theater System, Trouble shooting Sony receivers, installation
and hook up of their home entertainment system and Checking the status of
repaired equipment.
Link2Support 5th floor Techno Plaza One Building
East Wood Libis Pasig City
August 18, 2006-June 25, 2007
. Job Description & Scoop of work
Previously worked as an employee for link2support, as a CSR agent.
Authorized the replacement of their devices, such as, Routers, modems and
port switches. Provided them with the proper information with their
accounts. Handled customers billing statement and pacify irate callers.
Provided assistance to the customer in creating online orders for their
RMA's, Return Merchandise Authorization and provide information regarding
about the status of deliveries & shipping dates, of their units.
SITEL Philippines
27 floor Cyber Zone Building
Eastwood Libis Pasig City
April 3, 2006-June 13, 2006
. Job Description & Scoop of work
Assisted customers with their billing issues and provided account
information. Handled number of transfers, adding signature numbers to
the customer's account, credit card fraud, checking shipment status of
their gizmo or phone units, and proper call transfer to different
departments. The account that I was handling is Sun Rocket, it is a
phone connected through the internet via cable of DSL connection.
United Graphics Expression Corp. / OJT
Dasmari as, Cavite Techno Park
January/02/2000-December/15/2000
Graphic designer
. Job Description & Scoop of work
To make different designs of labels, posters, and brochure for better
graphic appearance, according to customers needs.
Are major clients are Avon and Phillip Morris Philippines. I worked for
the company for 1 year where I was able to develop my artistic skill.
Knowledge in
MS Office (Word, Excel, Power Point, Photo Editor), Internet Savvy
Communication skills (Oral & Written) (English/Filipino)
Technical Skills:
Troubleshoot, Microsoft word, Corel Draw, Power Point, Adobe Photoshop,
Excel & AutoCAD
Educational Background School Year
Primary
Holy Angels Montessori 1984-1990
Secondary
National College of Business & Arts 1991-1994
Tertiary
College
Perpetual Help College
Course/ Hotel Restaurant Management 1994-1996
College
AMA Computer College 1997-2000
Course/Graphic Designer
Don Bosco
Auto Mechanic June 05 / August 05/2005
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