Customer Service Sales

Brian Newsome

PO BOX *****, Tampa FL *****

(P) 813-***-**** (E) *******@*****.***

Professional Summary

Results-oriented Sales Manager with the ability to lead

organizations to successful product launches and higher

revenues. Expertise in developing client relations.

Highly motivated with extensive customer service and

sales experience.

Areas of Expertise

. Top-rated sales performance . Quality assurance

. Negotiation skills . Traffic analysis

. Web-based reporting tools . Predictive modeling

. Complex problem resolution . Product development

. Social media marketing . Project management

. Campaign performance . Conflict resolution

tracking

. Lead Development . Listening skills

. Accounts Payable/Receivable . Excellent

communication skills

. Creative Problem Solving . Strong client

relations

. Sales, Reporting, Statement . Energetic work

Billing attitude

. Strategic Sales . Credit card processing

. International sales support . Invoice processing

. Cash flow management

Professional Experience

04/2013 - 08/2014 Bran New Athletics Tampa, FL

Director of Sales

Report and consolidate company financial performance.

Calculate, prepare, and

issue bills, invoices and account statements. Manage

all direct and online sales of

products. Source new distributors and manage

relationship with current distributors.

Retain products visibility and inventory by tracking into a CRM

system. Account for

over 50% of company sells.

11/2007 - 4/2013 FE Samuels Tampa, FL

Director of Sales

01/2006 - 11/2007

Generate over $1.5 million per year in revenues resulting from large-scale

direct marketing campaign. Reported and consolidated company financial

performance. Calculated, prepared, and issued bills, invoices and account

statements according to established procedures. Comply with federal, state

and company policies, procedures and regulations. Matched purchase orders

with invoices and recorded the necessary information. Communicated with

customers, employees and other individuals to answer questions and explain

information. Computed, recorded, and proofread data, records and reports.

Earned "Top Seller" for three consecutive years.

Proximiti Communications Tampa, FL

Senior Outside Sales Executive

Identified prospective customers using lead generating methods and

performing an average of 20 cold calls per day. Identified and qualified

customer needs, developed sales strategies and negotiated and closes

profitable projects with 80% success rate. Developed tool to track and

monitor personal sales opportunities, deals in progress and finished

contracts. Consistently hit and exceeded sales goals.

10/2003 - 01/2006

11/2002 - 07/2003

03/1998 - 05/2002

1.99 Cleaners Tampa, FL

Manager

Executed and integrated advertising campaign across multiple media

channels. Hired and trained several members of staff. Provide excellent in

person customer service to an average of 60 clients daily. Answered and

followed up client inquiries, solving problems, and providing new product

information. Maintain up-to-date knowledge of store policies regarding

payments, returns and exchanges. Compute accurate sales prices for purchase

transactions.

Citi Bank Tampa, FL

Inside Sale Executive

Identified prospective clients using lead generating methods and performing

an average of 80 calls per day. Participated in various incentive programs

and contests designed to support achievement of production goals.

Identified and qualified customer needs, developed sales strategies and

negotiated and closes profitable projects with 85% success rate.

Consistently hit and exceeded sales goals.

GE Capital Tampa, FL

Customer Service Executive

Provide customer service for an average of 75 clients

per day, while answering customer inquiries, solving

problems, and providing new product information. Assist

customers with store and product complaints. Received

and awarded multiple reviews acknowledging my level of

dedication to excellent customer service. Guaranteed

positive customer experiences and resolved all customer

complaints.

Education

2001 University of South Florida, Tampa, FL, USA

Business

Finance

B.S. Finance

Certifications

PCI Compliance

Loan Originator's

Real Estate Sales Associate

Professional Affiliations

Member of the USF Inaugural Football Team

Involved in community and youth programs

- Tampa Chamber of Commerce (2008 - 2010)

- Tampa Bay Business Travel Association (2008 - 2009)

- Tampa Bay Business Owners (2013 - Current)

- Partner In Network (2013 - Current)

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