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S h awa n a Mu rp h y

* ** *** ** **., Rich a rd son, TX 75 08 1

Ho me : 9 72 -3 49 -9 02 3 Ce ll: 9 72 -6 79 -7 35 5

sh a wan am6 6 @g mail.co m

S u mma ry

B e en in th e mo rtg a ge in d ustry fo r 6 ye a rs fro m Mo rtg a ge S p ecia list II, Cu sto mer S e rvice, Co lle ctio ns,

Cu sto mer Re la tio nsh ip Ma n ag e r, A cco un t Ma n ag e r, Ma kin g Ho me s A fford a ble S p ecia list, RE O

S p ecia list a n d E sca latio n s 2 n d le ve l . Du rin g my te nu re, d iffere n t a p plica tio ns u se d we re Ho me b ase,

Ho me sa ver, L P S, Micro so ft Ou tloo k, A S 40 0/Ise rie s, E q ua tor, S a lesfo rce,CRM To o l a n d L a mp. In tere sted

in still p u rsuin g th e mo rtg a ge in d ustry.

Hig h lig hts

Hig h cu stome r se rvice sta nd ard s S tro ng o rg an iza tion al skills

S tro ng p ro ble m so lvin g a b ility A ctive liste n in g skills

Hig h cu stome r se rvice sta nd ard s S e aso ne d in co n flict re so lu tio n

Co u rteo u s d e mea n or

E n erg e tic wo rk a ttitud e

E xp erie n ce

Iq or. Ja n ua ry 2 01 4 to p re sen t

Co lle ctio ns Re p re sen tative

Rich a rd son, TX

Ma ke ma n ua l o u tb ou n d ca lls

Co lle ct p a ymen ts a n d se t e xten sio ns fo r cu stome rs

S kip tra cin g

A n swer in co min g ca lls

B a nk o f A me rica Ho me L o an s Ja n ua ry 2 00 8 to S e pte mbe r 2 01 3

Cu sto mer S e rvice Re p re sen tative /Co lle ctio ns Re p re sen tative wha t's th e ma tte r

Rich a rd son, TX

Do cu me nt lo a n h isto ry, re sp on d to cu stome rs, in ve stors, ve n do rs a n d a u th orize d 3 rd p a rties

in q uire s, re se arch a n d/ o r re so lve in q uire s, a n alyze re q ue st p e r p o licy a n d p ro ced u res to e n sure

p ro pe r a ctio n, a n d ma in tain ro u tine tra n sactio n p e r cu stome r.

S h awa n a Mu rp h y

A n swere d in b ou nd ca lls a n d ma d e o u tb ou n d ca lls.

Co mmu n ica ted b y Micro so ft Ou tloo k a n d co mmu n ica to r.

P ro vid ed e xce llen t cu stome r se rvice a n d o the r liq u id atio n o p tio n s.

Typ e 3 5- 40 wp m, Usa g e o f Micro so ft a n d Wo rd p ro gra ms.

Co lle ct p a ymen ts a n d se t u p re p ayme n t p la ns.

S ig na ture Gro u p Ju n e 2 00 4 to Ju ly 2 00 6

Cu sto mer S e rvice S a les Re p re sen tative

S o uth B e nd, In dia n a

De mo n stra te e xce llen t cu stome r se rvice b y se llin g h o me, life a n d cre d it ca rd s.

Me e t q u ota o f 6 sa le s a d a y.

4 0-5 0 wp m, P ro vid ed e xce llen t cu stome r se rvice skills,.

Rya n 's S tea kh ou se A u gu st 19 9 3 to Ma rch 20 0 2

Wa itre ss

Mish a wa ka, In dia n a

Gre e t g u est.

Ta ke fo od o rd ers a n d re fill d rin ks.

Co mp le ted a ssig ne d d u tie s.

E d uca tion

Rile y Hig h S ch oo l 19 9 3

GE D: Ge ne ra l S tud ie s

S o uth B e nd, In dia n a, S t. Jo se ph

A cco mp lish men ts

E xce ed ed a n d me e t mo n thly re q uire me n ts.

A lso d id 6mo n ths o f tra in in g a n d co a chin g fo r n e w h ire s.

MV P 6 time s.

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