Customer Service Sales

KImberly Richardson

**** ****** **. ******** *******, CO 80917 719-***-**** ************@*****.***

Objective

I am looking for a position in a challenging, goal oriented environment where I can continue developing and using my

organization, service, and communication skills while working hard to contribute meaningfully to the overall success of the

team.

Employment History

Manager, Sunnyside Catering and Cafe 1/1/2012 Current

Fountain, CO

- Directing employees in day to day tasks.

- Logging sales and cash flow daily.

- Managed kitchen and front of house.

- Performing inventory for supplies daily.

- Serving and cooking when needed.

- Meeting with clients for consultations and sales.

- Directing and coordinating events.

Tier Two Technical Support, T-Mobile 9/27/2012 9/1/2013

Colorado Springs, CO

- Resolving customer’s technical problems with their wireless devices and service.

- Communicating with engineers and supervisors to resolve issues outside of my scope.

- Logging and following up with customers to ensure resolution on all levels.

Customer Service Representative, Alorica Inc. 12/1/2011 9/1/2012

Colorado Springs, CO

- Answering questions and assisting with billing

- Tier one technical support

- Upgrading devices

- Changing services for Verizon Wireless customers

-

Caregiver, Life Quality Homes 7/1/2011 11/28/2012

Colorado Springs, CO

- Frequent conflict resolution

- Alzheimer’s resident care

- Medication administration

- Cooking

- Cleaning

Sales Manager, American Home Supplies

Colorado Springs, CO

- Managed sales staff

- Creating schedules

- Payroll

- Product Pricing

- Product displays

- Sales

- Customer Service

- Conflict Resolution

- Cashier

Assistant Manager, Dassel’s Florist and Greenhouse

Colorado Springs, CO

- Floral design

- Technical Support

- Merchandising

- Online social networking

- Customer Service

- Cashier

- Sales

- Conflict Resolution

- Delivery driving

Sales, Kiddie Kandids

Colorado Springs, CO

- Greeting customers

- Lead generating

- Cashier

- Customer service

- Sales

- Conflict resolution

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