Customer Service Human Resources

Andrea Primm

**** *********** *****, ***********, ** 43082

cell: 303-***-**** ******.*****@*****.***

Profile:

An ambitious and optimistic International HR Professional with over 6 years of hands-on HR

experience. Highly adept at handling stressful situations. Quickly grasps complex concepts

and easily analyzes and interprets ideas into a logical strategy. Strong interpersonal and time

management skills. Highly motivated, energetic and resourceful. Extensive knowledge in

domestic and international recruiting, most notably IT and call center/customer service

positions. Computer literate and proficient in Microsoft Word, Outlook, Publisher,

PowerPoint, Excel, and ADP Payroll Software.

Professional Experience:

Ecommerce, LLC. Columbus, Ohio

Human Resources Manager April 2008 - Present

Solely responsible for the entire creation of the Human Resources Department at

Ecommerce, LLC. – US, India and Romania offices. Duties include, but are not limited to:

Responsible for coordinating and directing all human resource functions, including

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recruiting, employee relations, payroll/compensation and employee benefit programs

(insurance and 401k) within the US, India and Romania offices of Ecommerce, LLC.

Remotely supervise the Human Resources Representatives in the India and Romania

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offices.

Work with department heads to create new policies to improve morale and better

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maintain management and employee relationships.

Mentor and coach department managers and supervisors in accurately applying

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company policies in matters of employee relations.

Negotiated annual open enrollment insurance terms with new providers in an effort to

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provide employees with viable insurance coverage at the lowest cost possible.

(Successfully negotiated ~20% annual cost savings twice so far in my tenure)

Conducted extensive recruiting for all departments, including Information Technology,

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System Administration, Customer Relations, Marketing, Sales and Administration

departments; positions hired ranged from entry level to Vice President. (Have

successfully hired 50 employees in a 3 month period while maintaining all other HR

duties.)

Andrea Primm, pg. 2

Coordinated all training and orientation classes for new employees.

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Evaluate and document employee performance; identify strengths and opportunities

for improvement.

Set measurable goals and guide employees in career path development.

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Provide senior leadership with valuable insight into issues concerning human

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resources.

Recently co-managed a massive project to open a new office in Coimbatore, India

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(consisting of call center, marketing and IT departments) within a very tight timeline.

Responsibilities included drafting company incorporation documents, researching

and gaining a comprehensive understanding of all tax/employment laws and creating

complying policies; creating and positing all positions to local/regional job boards;

conducting extensive interviews; negotiating employment terms and creating job

offers and independent contracting agreements for all newly hired employees.

ADT Security Services Aurora, Colorado

Technician I Special Projects (Technical Support/Programming) Nov. 2006 - Feb. 2008

Provided data maintenance and programming support and services to dealer and corporate

technicians and customers. Daily tasks included handling inbound/outbound calls resolving

programming needs and concerns. Updated and entered in information on several

databases including Mastermind Monitoring and Informix Billing. Assisted in the training of

new employees and created resources for the department to better explain certain difficult

processes. Was assigned special projects, including inspection audits of UL certified

national accounts and other confidential and high priority accounts.

Yuma School District #1 Yuma, Arizona

Speech and Language Pathology Assistant May 2005 - March 2006

Assisted in evaluating speech and language skills as related to educational, medical, social

and psychological factors. Planned, directed and conducted rehabilitative treatment

programs to restore communicative efficiency of children with communication problems of

organic and non organic etiology.

LC Industries, Inc. Twenty-nine Palms, California

Assistant Manager Jan. 2004 - Oct. 2004

Responsible for all aspects of customer service functions including customer recognition and

interface, weekly reports, customer quotes and shelf stocking. Responsible for ordering,

receiving, sales reconciliation, delivery coordination, opening and closing Pos, verifying

pricing and store cleanliness. Built and maintained relationships with top vendors (as a

buyer) to provide government agencies with products and services. (This branch was closed

down and the entire staff was laid off.)

Colorado Laser Surgeons Denver, Colorado

Pre/Post Op Technician and Administrative Assistant June 2003 - Dec. 2003

Duties included preparing patients for LASIK surgery and took care of patients post surgery.

Planned and prepared for symposiums, parties and catered events with 100+ attendees.

Handled a wide variety of situations and conflicts involving clerical and administrative

function of the office. Responsible for confidential and time sensitive material. Prepared

routine and advanced correspondence including letters, memoranda and reports.

Madison Street Surgery Center Denver, Colorado

Front Desk Clerk Feb. 2002 – June 2003

Responsible for performing daily office tasks such as filing, recording, maintaining records,

copying, posting and other similar duties, using a computer. Greeted patients and other

visitors, and arranged for transportation services, when needed. Operated a phone system

and routed incoming calls and placed outgoing calls. Was promoted from this position to the

position at Colorado Laser Surgeons. (Both offices under the same corporation.)

Education:

George Washington University August 2009

Certification in Human Resources Management

University of Colorado at Boulder Jan. 2002 - Dec. 2002

Completed coursework towards a Bachelor of Science Degree

Morgan Community College Aug. 1999 - May 2001

Associate of Science Degree

References available upon request.

Contact this candidate