Quality Control Years Experience

Mark McKnight

*** ****-****** ******** *-mail: m **********@*****.***

CONTACT

Vaudreuil-Dorion, Quebec Phone: (H) 450-***-****

J7V0J6 (C) 514-***-****

Centre de Langues September 2005 April 2014

WORK

Internationales Charpentier

EXPERIENCE

(CLIC)

Director of Montreal

In my position heading the Montreal branch for Centre de Langues Internationales

Charpentier (CLIC), I was responsible for the hiring and training of all our teachers in

the Montreal area as well as being responsible for the day to day operations of the

school. I adapt quickly and am reliable, meticulous, honest and hard-working,

Specific responsibilities include:

Andragogical advisor for all contracts with both the Provincial and Federal

governments.

Monitoring, evaluating and acting upon all feedback from our students in order to

ensure they receive the desired results.

Participating in various recruitment activities across the province.

Performing linguistic evaluations on all new students to determine their linguistic

profile and level.

Collecting and analyzing the results of various linguistic programs to ensure

programs meet the guidelines established by the clients.

Ensuring all teachers perform in a competent and professional manner by reviewing

student feedback and following up as required.

Teaching high level English as a Second Language to various businesses and

government offices (Federal and Provincial) on an exceptional basis. Specifically,

when particular results were required within a specified time frame (ex/ obtaining

CCC with the Federal government)

Responsible for the day to day running of the Montreal school including budgeting,

planning and recruitment.

Created a new evaluation system and requisite documentation to streamline the

preliminary evaluation process for all students regardless of level.

Centre de Langues September 200 September

Internationales Charpentier 2005

(CLIC)

Head Teacher/Head Evaluator

Responsible for the training and hiring of all new teachers for the flagship school in

Sherbrooke.

Teacher of English as a Second Language (all levels) to various businesses and

government offices (Federal and Provincial).

Responsible for the modifications of existing material and the creation of new

material for all schools under the CLIC banner.

Creator of an online pilot project for virtual teaching.

Responsible for the preliminary entrance evaluation and leveling of all new students.

Mark Mc Knig ht 1

Social and Professional Skills:

QUALIFICATIONS

Able to work as part of a team or independently

Able to consistently meet strict deadlines and business demands

Strong communication and social skills

Efficient multi-tasking skills

Constant desire to improve and expand my knowledge on various subjects

Passionate teacher who is able to convey complex material in a clear and precise

manner while keeping students actively engaged.

Results oriented

Language Skills:

English – (Mother tongue); Excellent vocabulary, grammar, reading and writing skills.

French – (Intermediate); Excellent oral comprehension, intermediate reading and

writing skills.

Computer Skills:

Solid knowledge of Windows OS (XP, Vista, 7, 8), Mac OS X(Leopard, Snow

Leopard) and Linux

Comfortable with a variety of email systems (Outlook, Outlook Express, Thunderbird,

Apple Mail)

Proficient with Microsoft Office (Word, Excel, Powerpoint) along with OpenOffice and

LibreOffice

Created a number of textbooks and exercises for the Head Office which are now in

ACHIEVEMENTS

use across the network.

Was responsible for creating a new evaluation system for all schools operating

under the CLIC banner. This included heading numerous meetings with evaluators

from various schools, gathering and processing all feedback and creating the final

copy which is now the standard for all schools.

Became the first Andragogical advisor for CLIC when dealing with the Federal

government. This entailed meeting with various government departments, creating

course plans to ensure a steady rate of progress based off of the client's

requirements, quality control of both the courses and the teachers and detailed

report writing in order to provide all our clients with clear and precise information in a

timely manner.

Created a library of English reference material and literature that is now used in the

Lanaudiere CLSCs and is available to both clients and staff.

Bachelor of Arts (B.A.) Major in September 1990 June 1993

EDUCATION

Sociology/Minor in English

Bishop's University

Reading

INTERESTS

Technical Writing

Public Speaking

Technology in general (be it computers, peripherals, software or gadgets I need to

know how it works and how I can make it do what I want)

References available upon request.

REFERENCES

Mark Mc Knig ht 2

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