Customer Service Manager
Resume:
POL INA ANASTASSIEVA
**** ******* **** * *****, TX 78749 512-***-**** ******.***@*****.***
I N T ER NAT IONAL BUS I NESS
T R I L I NGUAL I NT ERNAT IONAL
I NT ERNAT IONAL
M UL T ICUL T URAL M ANAGEMEN T F I NANCE
P ROF I L E
E xceptional In ternational Business major with a keen understanding of Russian culture,
l anguage and business operations Leadership skills developed through overseeing projects
and developing business plans U nflappable; comfortable with difficult mandates and tight
deadlines E xperience as t ranslator S trong interpersonal skills Motivated and goal
o riented S trong communication skills
E DUCAT ION
St. Edwards University, School of Business, Austin, TX
B achelor of Business Administration w ith a M ajor in I nternational Business
A ugust 2014
T he George Washington University, School of Business, Washington D.C. August 2008-May 2010
Bachelor of Business Administration w ith a M ajor in I nternational Business
H ONORS, SCHOLARSH IPS, I NVOLVE MEN T
Dean’s List ■ S t. Edward’s Donor Scholarship ■ P roject Leader ■ S trategic
M anagement
E XPER I ENCE
C4 Connections A ustin, TX M arch-August 2011
O ffice Manager
Responded to phone calls, emails
Set up interviews
Collected daily sales reports
Evaluated daily recruitment reports
Assisted general manager in other duties
S martech and Associates, L P Austin, TX December 21-Feb. 7,
2011
Operational Assistant
Responded to phone calls
Provided customer service and technical support for clients and technicians
Closed tickets
L aw Office of John Bucy I I Austin, TX J uly-Aug.
2008
Secretary
Assisted clients by addressing concerns
Collected client information
Texas Impact Communications A ustin, TX M ay-
Aug. 2007
I ntern
Researched campaign information in order to gain potential votes from clients
Analyzed and interpreted results gained through research
Arranged new strategies for campaigning
T he Sand Pitt A ustin, TX J une 2007– Aug.
2013
Genera l M an ager, referee
Ensured all protocol was followed, opened and closed the facility, accounted for scores
R eferences
1. Jacob Jones
Entrepreneur
**************@*****.***
2. John Bucy I I
Attorney
****@********.***
3. William Bradley Zehner I I
Advisor
******@*********.***
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