Customer Service Manager
Resume:
Chicago, IL *****
************@*******.***
Lionel Gutierrez
OBJECTIVE To lead, challenge and be challenged in a leadership position or (Operations/General Manager position) applying
creative problem solving and management skills with a growing company to create a cohesive, cooperative team
committed to premium service and optimum profitability.
PROFESSIONAL GENERAL MANAGER
ACHIEVEMENT General Manager since 2001
S
Ran the busiest store for the company
Opened newest location in Orland Park
Consistently increased sales over last year
Managed and supervised over 50 people
Trained and developed over 10 managers
SKILLS Front- & Back-of-House Operations
Budgeting & Cost Controls
Teambuilding/Training/Supervision
Safety/Sanitation/Quality Controls
Vendor/Inventory Management
Turnaround Management
Payroll/P&L Management
Profit & Growth Strategies
WORK HISTORY GENERAL MANAGER, BUONA BEEF, ITASCA, IL
2007 – Present
I am responsible for achieving budgeted sales, meeting labor and food costs budgets. My responsibilities include hiring,
training and the development of staff and to insure the implementation of the highest customer service experience
possible.
REALTOR, REALTY EXCHANGE, CHICAGO, IL.
2013 – Present
I assist and guide buyers and sellers throughout the process of a real estate transaction. My responsibilities include
guiding buyers and sellers in obtaining financing, finding a home, negotiating pricing and real estate legalities. As a
sellers broker I assist in staging properties, holding open houses and marketing properties to be sold.
CENTURY 21 ROBLEN, CHICAGO, IL
2004 – 2007
I assisted both buyers and sellers throughout the process of a real estate transactions. I became the 2 nd top producing
agent my 2nd year as a realtor.
EDUCATION BROKERS LICENCE, ACH SERVICES, FRANKLIN PARK, IL
REAL ESTATE AGENT LICENSE, CENTURY 21 GRANDE, CHICAGO, IL
GENERAL COURSES, WRIGHT COLLEGE, CHICAGO, IL
DIPLOMA, FOREMAN HIGH SCHOOL, CHICAGO, IL
Page 2 Lionel Gutierrez
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