Customer Service Sales

BRENDA THOMAS-HICKSON

P O Box **** Augusta, GA 30914 762-***-****

SUMMARY OF QUALIFICATIONS.

Fifteen years of experience in Management (administrative and operations

management). Others areas include: Sales, Business Development, and

Customer Service. A top-performing leader who takes pride in increasing

productivity and efficiency. A natural talent with an entrepreneurial

spirit that is helpful when building teams and developing new innovations.

EDUCATION

Bachelor of Science, Business Administration

Brenau University, Gainesville, Georgia

Certification in Supervisory Personnel Management

Institute of Financial Education (Bankers First)

EXPERIENCE

07/11-Present Rooms To Go, Augusta, GA

Assistant Store Manager Adults Store

Store Manager for Rooms To Go Kid's Store

Manage an amazing sales team by coaching and leading by

example. Strong Team Builder, Maintain complete

operational

responsibility for the location, execute daily display

strategies

and work closely with the in store designer to ensure a

superior

showroom look at all times. Monitored inventory and P &

L's.

12/08-07/11 Dillard's, Augusta,GA

Area Manager, Sales Manager and Department Manager

Served in various Management Positions with great success.

sales and service, facilitated consistent and exceptional

team

building and accountability for maximizing store business

results. Coached sales team daily, assisted with the

overall

operation . during store duty and worked with the

Assistant Manager to foster teamwork and

collaboration within the district. Drove

sales to 9.9% over last year.

07/02-12/08 Minton Jones, Norcross,GA

AREA MANAGER (Augusta, GA location)

Responsibilities include, implementing trade promotions,

expanding

customer service base, direct sales, identifying new

products

opportunities, sales planning, tracking and evaluating

sales

performance. Also focused on quality customer-service

standards.

problem resolution and initiating corrective problem

resolution.

BRENDA THOMAS-HICKSON P O Box 3021, Augusta, GA 30914 762-***-****

EXPERIENCE( Continued) Case Office Supply, LLC,

01/99-01/06 CEO, (Augusta, GA location)

Responsibilities included, establishing, state, federal

and government contracts. Serviced new and existing

commercial and retail accounts. Managed the networking relationships

provided all training to state and federal buyers on our new product

knowledge and product offerings and new product knowledge.

Established over 2000 direct accounts.

09/85-01/97 SouthTrust Bank (Bankers First) Augusta, GA

Credit Analyst (06/95-01/07)

Performed credit analysis, developed debt ratios, compiled

credit

reports, verified employee and other sources of credit

information

responsibilities also, included evaluating customer

creditworthiness

and making recommendations to the Vice-President and Senior Vice-President

Merchant Services Representative (9/92-6/95)

Responsibilities included setting up and establishing all

merchant accounts,

coordinated all training for retail clients, balanced

daily deposits for local

branches Managed clients exceptions reports and coached

merchants during

problems resolutions.

Customer Service Representative (9/88-9/92)

Processed daily payments,balanced and reconciled

accounts, reviewed general

ledgers and suspense accounts, ensuring compliance with

audit requirements.

provided quality service on all mail and telephone

inquiries and disputes.

managed all monthly legal fees for the Investment Recovery

Department.

02/84-6/89 RICH'S Augusta,GA

SALES ASSOCIATE

Responsible for sales, assisting with inventory, labeling

of merchandise,

customer service and completion of cash audit reports.

Also, handled

refunds and exchanges.

PROFESSIONAL AFFILIATIONS

Alpha Kappa Alpha Sorority, Inc

REFERENCES

Available upon request.

Contact this candidate