Customer Service Sales
Resume:
Kawoos Naserie
**************@*******.***
LinkedIn: Kawoos Naserie
Personal Profile
Having experience in customer service and sales allowed me to be more personable with my audience. These
skills are shown through my work ethics as being a top performer within my past work experiences with sales and
retail in which I have had an opportunity to be an effective leader as well. Product knowledge and customer service
have given me a forefront on proper Customer Relationship Management, which is a personal trait I deliver throughout
my services. As an adamant traveller, my skills and attributes adapt to different cultures and lifestyles which show that
I have the ability to adapt in any workplace. With these skills I have possessed in the past, it has given me the ability to
know the basics before leading a group of individuals towards a successful future.
Education
Centennial College Business Admin. Marketing Toronto, On
Sept. 2010 April 2014
Business Ethics
•
Business Analysis
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Interactive/Digital Marketing
•
Sales and Team Management
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Waterford Institute of Technology Waterford, Ireland
January 2014 May 2014
Strategic Marketing
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Brand Management
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Market Research
•
Global Strategic Chanel Marketing
•
Professional Experience
Rogers Communications: Pickering, ON
(April 2006
June 2008,
June 2013 Dec 2013)
Sales/Account Management
Managed team of 6,sales in Rogers products; home phone, internet and cable
Organized daily quotas and requirements; files containing clients orders
Achieved sales targets on a monthly basis by planning and implementing tactics
Provided customer service to ensure customer satisfaction
Regulated lessons to peers on new products and promotions
Maintained an organized portfolio of customers comments and responses to products
Strong International Training College: Hangzhou, China – (August 2011 June
2012)
English Instructor
Arranged sales presentations for recruiting students from other cities
Achieved quotas and received many bonuses/awards for recruitment
Recording working hours and keeping effective communication methods with fellow peers
and clients including daily reports regarding daily activities
Administered/supervised after school activities; supervising, while following procedures
Organized field trips to various large cities; tickets, staying attentive for lost students
Took initiative towards Chinese lessons in order to understand my students and to assist
me throughout my stay
HBC (The Bay): Pickering, ON
(August 2003 April 2009)
Senior Associate
Point of sale customer service representative; upselling and providing customer satisfaction
Acknowledged customers comments and complaints
Proven records of sales targets and quotas within the company
Provided training for new employees; involving procedures and regulations
Worked in human recourses office organizing files and making reference calls
Knowledge of all departments and procedures within
Skills & Experience
Leadership Distinction Certificate; Centennial College
Microsoft Office Suite; Word, PowerPoint, Excel, Access, WordPress, Web Research
Oxford Seminars TESOL/TESL/TEFL Certification; Oshawa, On; November 2010
Travel; Culture & Food (Europe, China, Ireland)
Foreign Languages: Spanish
Universidad de Vina Del Mar (July 2014)
Universidad de Pamplona (August 2013)
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