Rhonda French
Customer Service Representative
Satsuma, AL
***********@*****.*** - 251-***-****
Exceptional customer care professional who addresses inquiries and resolves
problems as they arise.
WORK EXPERIENCE
Customer Service Specialist
H&R Block - Saraland, AL - December 2013 to Present
Scheduled and confirmed appointments.
Follow-up calls with clients.
Received cash, credit and electronic payments.
Reconciled cash drawer at the end of business and prepared funds for deposit.
Ordered and maintained all office supplies and forms.
Opened/closed office each day (Key holder)
Heavy data entry.
Assisted with marketing.
Customer Service Representative
Alorica - Saraland, AL - October 2012 to October 2013
Answered an average of sixty calls per day by addressing customer inquiries,
solving problems and providing new product information.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Accepted credit card payments via telephone.
Provided exceptional customer for Verizon Wireless business and residential
customers.
Office Assistant
M&B Abstracting - Satsuma, AL - March 2011 to September 2012
Filed paperwork and organized computer-based information.
Managed and reviewed filing and office systems.
Executed basic banking and bookkeeping tasks.
Assisted with title searches for both commercial and residential properties.
Clinical Support Representative
CPSI - Mobile, AL - March 2006 to February 2011
Quickly responded to and resolved all customer service issues in a timely
manner.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Conducted research to address customer concerns.
Asked open-ended questions to assess customer needs.
Radiology Technologist
Providence Hospital - Mobile, AL - June 1990 to February 2006
Entered patient, procedure and equipment into computer system.
Conducted venipuncture and other CT procedures.
Prepped and draped patients in a sterile fashion.
Monitored ultrasonic patterns on soundwave display screen and captured
high-quality readings.
Explained procedures to patients to reduce anxieties and increase patient
cooperation.
Moved transducer over specified area of body to produce images.
Photographed images of organs shown on display module.
Maintained detailed records of test results by entering data and patient
information into computer.
Oriented and trained new staff on proper procedures and policies.
Tailored care to meet the specific needs of each patient.
Offered age-appropriate patient care before, during and after exams.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Completed fluoroscopy exams and other special procedures.
EDUCATION
Two Year Certificate in Radiology Technology
University of South Alabama - Mobile, AL
High School Diploma in General Studies
McIntosh High School - McIntosh, AL
SKILLS
Exceptional communication skills, quick learner, multi-line phone talent, creative problem solver, articulate and
well-spoken, customer service oriented, MS Windows proficient, flexible, accurate and detailed.