Customer Service Manager

MaLinda Washington

Phone: 804-***-****

*****************@*******.***

Executive Profile

As a model of an excellent leader who is continuing to flourish intensively by providing a high spectrum

of diverse skills. Some of these skills are the ability to work on stimulating projects that improves time

management and organizational skills for employees and management. Having the knowledge and broad

understanding of training protocols, customer service and professional mannerism is a valuable asset to

the employment industry.

Core Accomplishments

• Recognized as an enthusiastic employee for ten years service.

• Implemented and created training packet for new hires.

• Accomplished a time sensitive project/spreadsheet for management regarding

contact/procedures with the Openlink and Global Monitor interfaces.

• Successfully assisted the manager by designing and implementing various procedures for

troubleshooting and other daily tasks. I played a valuable role in the application of the

Operations website.

Skills Highlights

• Impressive communication skills * Team Lead/Devoted team player

with internal/external clients * Self-motivated

• Time and Resource Optimization * Staff Training

• Customer Relations * Fast Learner

• Vision * Hard-worker

• Collaborative * Self-directed

Professional Experience

Bon Secours Health Systems

Operations Coordinator

Richmond, VA

• Prepare and run backups.

• Troubleshoot applications, interfacing, failed jobs, and system issues

• Interact with internal and external vendors

• Trained new hires

• Knowledgeable in various transfer procedures and batch procedures

• Monitoring hospital interfaces and systems.

• Manually run jobs

• Prepare reports

Winston Salem State University

Student Manager

Winston-Salem, NC

• Managed the main building on campus

• Performed opening and closing of the building

• Ensured area was properly maintained

• Filed paper work

• Performed various office duties and tasks

Education

Strayer University

Internetworking Technology, Associates Degree

Information Systems Security Administration

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