Manager Insurance
Resume:
Spencer H. Meara
Kenmore, New York 14217
Education
Bachelor of Science in Individualized Studies, Cum Laude
-Degree Concentrations: Business, Creative/Leader Studies, Social
Work, and Sociology
State University of New York College at Buffalo State
Licensed Property and Casualty NYS Insurance Agent
Six Sigma-Yellow Belt Certified
Work Experience
Travelers Insurance Company, June 2013-Present
Select Commercial Insurance, Business Center Manager-Inbound
-Served as department manager for Fortune 100 Company with assets
over $105 Billion
-Managed and coached approximately 35 associates with salaries of
approx. $800,000.00
-Direct manager to a mixture of front line associates and front line
leadership staff
-Collaborated interdepartmentally to make business decisions
-Workforce managed an average call volume of 1,100 calls/day at 88%
service level
-Responsible for maintaining department budget
GEICO Insurance Agency-Travelers Dept., September 2010- May 2013
MOAT Service Trainer/Coach
-GEICO Certified Level One Supervisor
-Yellow Belt Certified through Lean Six Sigma
-Analyze and assist in moving numbers in struggling areas
-Maintain MTD stats and coaching logs
MOAT Service Representative
-Service Homeowners Insurance via inbound calls
-Assist supervisors by addressing agent inquiries
-Assist coaching and training transition teams throughout their
orientation on the floor
-Coach and develop struggling agents in all metrics to become
proficient in job duties
USGSG, Inc., September 2009- October 2010
President/CEO
-CEO of 501(c) (3) nonprofit corporation with a $2 million annual
budget
-Direct manager for 8 executive members
-Matrix manager for over 35 employees/representatives
-Corporate Chair charged with representing 13,000 students at Buffalo
State College
-Facilitated and trained on topics related to leadership styles and
expectations
Tailgate Deli, April 2006-September 2009
Assistant Manager
-Supervised all business transactions
-Recorded daily financial logs in order to keep records accurate and
easily reviewed
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