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Manager Insurance

Location:
Buffalo, NY
Posted:
August 20, 2014

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Resume:

Spencer H. Meara

*** ******** ****

Kenmore, New York 14217

716-***-****

Education

Bachelor of Science in Individualized Studies, Cum Laude

-Degree Concentrations: Business, Creative/Leader Studies, Social

Work, and Sociology

State University of New York College at Buffalo State

Licensed Property and Casualty NYS Insurance Agent

Six Sigma-Yellow Belt Certified

Work Experience

Travelers Insurance Company, June 2013-Present

Select Commercial Insurance, Business Center Manager-Inbound

-Served as department manager for Fortune 100 Company with assets

over $105 Billion

-Managed and coached approximately 35 associates with salaries of

approx. $800,000.00

-Direct manager to a mixture of front line associates and front line

leadership staff

-Collaborated interdepartmentally to make business decisions

-Workforce managed an average call volume of 1,100 calls/day at 88%

service level

-Responsible for maintaining department budget

GEICO Insurance Agency-Travelers Dept., September 2010- May 2013

MOAT Service Trainer/Coach

-GEICO Certified Level One Supervisor

-Yellow Belt Certified through Lean Six Sigma

-Analyze and assist in moving numbers in struggling areas

-Maintain MTD stats and coaching logs

MOAT Service Representative

-Service Homeowners Insurance via inbound calls

-Assist supervisors by addressing agent inquiries

-Assist coaching and training transition teams throughout their

orientation on the floor

-Coach and develop struggling agents in all metrics to become

proficient in job duties

USGSG, Inc., September 2009- October 2010

President/CEO

-CEO of 501(c) (3) nonprofit corporation with a $2 million annual

budget

-Direct manager for 8 executive members

-Matrix manager for over 35 employees/representatives

-Corporate Chair charged with representing 13,000 students at Buffalo

State College

-Facilitated and trained on topics related to leadership styles and

expectations

Tailgate Deli, April 2006-September 2009

Assistant Manager

-Supervised all business transactions

-Recorded daily financial logs in order to keep records accurate and

easily reviewed



Contact this candidate