Manager Customer Service

Donna Marie Chase-Gales

**** **** *****, **** **********, MD 20744

Home: 301-***-**** / Cell: 202-***-****, donnagale s@gmail .com

Self-moti vate d, highly organize d and detai led professional with over 20 years' experie nce

providing skillful admini strati ve support, records and project manage ment services.

Extensive experti se with Microsoft Excel lent communi cat ion skills,

Excel, data manipul ati on and work well under pressure

analysis Accurate, detai led, arti culat e and

Extensive Records Manageme nt, well-spoken

Filing and data archivi ng experti se Extensive admini strati ve support,

Extensive Database manage ment conferenc e planni ng, project

experie nce planni ng

Experti se in review and approval of Certifi ed Federal Records Manager

invoic ing, spreadsheet manage ment Customer service-ori ente d

and general account ing requirem ents

Proficient in Microsoft: Office, Excel, Word, Outlook, PowerPoint, Access, File Surf,

Legal Key and Lotus Notes

WORK HISTORY

Emergi nt Technol ogies/CACI, Records Info. Manager III, EPA

Crystal City, VA 09/11 to Present

Utili ze Microsoft Excel to report on staff entri es into a variet y of EPA systems to:

Review and provide cli ent reports of all weekly and monthly acti vit ies performed

Work with staff and cli ent personnel to ensure cli ent is recei ving quali ty services

Perform research regarding all types of EPA regulat ory records, enter and/or quali ty

control data in EPA systems and databa ses.

Record Manageme nt Tasks:

Maintai n records using Excel spreadsheets

o

Reorganiz e files within the file EPA structure

o

Establi sh new files and seriali zes ad index enclosures files in SEMS databa se

o

Develop and assign record retent ion schedules within EPA coll ecti on

o

Maintai n and update all files for Superfund Office of Site Remedi ati on Enforcem ent

o

Communic ate updates to staff regarding rules and procedures

o

Process all incomi ng mail and regulat ory submissions, ensure all are processed

o

correct ly and in a time ly manner

Collec t, organize, invent ory, label, index records accordi ng to establi shed structures

o

Classify records and prepare closed/i nact ive document s for shipment to NARA.

o

Midtown Temps, Administrative Assistant, Records Specialist, 01/11 to 09/11

Handled meet ing setup, travel arrangem ent and reimbursem ent, incomi ng call s and

buildi ng acce ss passes.

Managed cale ndar and dail y admini strati ve task for the office

Setup conferenc e room, arranged appropriat e food and beverage s for meet ings

Coordinate d all evening events for the office.

Fed Consulting, Inc., Projec t Manager, Washington, DC 08/2008 to 08/2010

Prepared staff att endance for meet ings

Coordinate d travel arrangem ents and handled meet ing setup

Processed travel reimbursem ents on behalf of the staff

Handled all incomi ng call s and buildi ng acce ss passes

Maintai ned an Excel workbook for tracki ng large amounts of money and data between

multi ple systems while maint aini ng high level s of accura cy

Banner & Witc off, LLP, Administrative Records Manager, Washington, DC 10/07 to 08/08

Ordered office supplies and maint aine d a schedule of all office tasks

Maintai ned the phones and acce ss into the buildi ng for all visitors.

Maintai ned log of incomi ng and outgoing mail

Will iam s Lea Corporation, Records Manager, Washington, DC 08/06 to 10/07

Supervised a staff of 4, creat ed Position Descriptions for Records Clerks, Records

Supervisors and Records Managers

Handled weekly and monthly reports and cli ent compla ints, made necessary correct ions

Supervised the following acti vit ies: Civil Lit igat ion, Insurance, Business Crimes,

Corporate, Tax, Government Affairs, Securiti es Lit igat ion, and Energy

Establi shed new files and seriali zes ad index enclosures

Developed and imple ment ed databa se manage ment systems supporting financi al and

lit igat ion divisions, to incl ude any graphs, charts, reports and other required document s

Prepared and imple ment ed formal retent ion schedules for firms' records and document s

Maintai ned and updated the centra liz ed tradem ark cale ndar and docketi ng system

Responsible for cale ndar and docket registrat ion of all incomi ng dockets

Air Force Medical Support Agency, Administrative Assistant, Washington, DC 02/06 to 08/06

Provided analyt ic support to Aerospace Medical Operations

Used word processing software to creat e, copy, edit, store, retri eve, and print forms,

memos, let ters and lengt hy reports

Care First/Blue Cross Blue Shield, Admin. Assistant, Washington, DC 09/05 to 02/06

Enroll ed new groups into insurance programs, using a variet y of BCBS systems

Responsible for processing all types of insurance clai ms

Oce' Business Services, Records Manager, Washington, DC 08/02 to 09/05

Responsible for departm enta l records audit s

Responsible for supervising up to 22 employe es and coordinat ing time sheets, etc.

Responsible for handli ng compla ints and making necessary correct ions;

Responsible for establi shing and delet ing all new and old files

Responsible for tracki ng files such: as Work Paper, General Tax, General Audit, Personal

Tax, Personal Property, Permanent, Gift Tax, Miscella neous, and GSA Schedule Files

Responsible for establi shing new files and seriali zing index enclosures

Responsible for Developing and imple ment ing a databa se manage ment system supporting

financi al and lit igat ion divisions, incl ude any graphs charts, reports and other required

document s for lit igat ion

Responsible for classifying files and records and preparing them for retent ion or

disposition.

Dickstein Shapiro, Records Clerk, Washington, DC 03/2000 to 03/2002

Responsible for the recei pt, inspecti on and classific ati on of legal mate rial s and

document ati on from att orneys in the Financia l Institut ion/Re al Estate, Security Lit igat ion

and CDR sections of the firm

Responsible for review, ident ifica tion and evalua tion of document s for conformit y with

various databa se systems.

Worked on Intel lect ual Property and Dockets, Create d files in the Civil Lit igat ion and

Labor/Gene ral Lit igat ion Section

Responsible for establi shing new files and index enclosures

Responsible for Developing and imple ment ing a databa se manage ment system that

support the financi al and lit igat ion divisions of the firm, to incl ude any graphs charts,

reports and any other required document s for lit igat ion

Responsible for Classifying files records and document ing them into the custody of the

firm and prepare closed / inact ive document s for shipment to the National Archives.

EDUCATI ON

Degree, Business Administrat ion, Strayer University, May 2016

Diploma, Forensic Science, Ashworth University February 2010

Business Manageme nt, coursework at Strayer University

Member of the National Society of Collegi ate Scholars March 2011

Certifi ed Federal Records Manager (NARA) 2010

Referenc es: Availabl e upon request.

Contact this candidate