Customer Service Sales Representative

TODD R. BROWN

**** ******* **** •Atlanta, GA ****9

678-***-**** • ***********@*****.***

MANAGEMENT PROFESSIONAL CUSTOMER SERVICE & SALES SPECIALIST

Highly competent Management Professional with proven record of success in team leadership and

customer service delivery resulting in optimal sales success.

Adept, goal-focused, and highly accomplished Management Professional with keen knowledge of bath and kitchen design

industry and demonstrated capacity to guide sales and service teams to goal attainment. Unparalleled ability to provide

leadership and management and to organize work flow, resulting in efficiency of operation. Proven ability to communicate

effectively at all organizational levels and to resolve problems in a timely fashion. Demonstrated excellence motivating team

members and providing value-added training to build product knowledge. Highly capable of managing multiple tasks and

projects simultaneously while providing top-notch customer service. Skilled in vendor negotiation. Proficient in Microsoft

Office Suite.

AREAS OF STRENGTH & EXPERTISE

Team Leadership Project Management Training & Mentorship

• • •

Vendor Negotiation Customer Service Account Management

• • •

Revenue Growth Staff Recruitment Effective Communication

• • •

Sales Monitoring & Reporting Software Installation Problem Resolution

• • •

Presentation Process Improvement Invoice Processing

• • •

SELECTED ACHIEVEMENTS

Managed Service Team that achieved #3 ranking among 156 clubs throughout the United States and Canada.

•

Led Service Team to achieve multiple 5-star ratings in customer service from Maritz, an independent customer

•

satisfaction survey company.

First recipient of corporate award in recognition of Outstanding Customer Service.

•

PROFESSIONAL EXPERIENCE

HOME CENTER OUTLET 2013-PRESENT

BUSINESS DEVELOPMENT MANAGER/SALES/DESIGNER

• Effectively uses CRM Software with Excel to track all business, sales activities, and opportunities.

• Responsible for driving Contractor business by making phone calls and in-person meetings

• Used various tools to dig through companies and determine who is the end user, the buyer, and everyone else who

could give information regarding the sale of my product

• Staff Designer responsible for custom & semi-custom cabinets

• Repeat Business established through outstanding service, product knowledge, and creativity.

• Top performing sales associate consecutively.

DIRECTBUY 2008 – 2013

MANAGER

• Entrusted with direct oversight of Service and Sales Team comprised of warehouse staff, interior designers, kitchen

designers, general product specialist, receptionist, call center, and directors.

• Provided invaluable training on new and existing product lines and office procedures.

• Implemented weekly motivational training to maintain high team morale.

• Performed such key human resource functions as staff recruitment and termination.

• Monitor, track and enforce departmental policies, procedures and goals.

• Cost efficient running of all day-to-day operations.

• Collaborated with bookkeeping staff to resolve concerns related to invoices and credit.

• Managed all aspects of operation..

• Research and negotiated with new local and national vendors in order to avail their products to members.

• Communicated effectively with manufacturers and corporate office to resolve disputes regarding service, warranty,

and pricing.

• Performed all software installations and conducted related training.

• Hands-on involvement in all aspects of customer service.

• Strong experience in data collection, analysis and summarization.

T ODD R . B ROWN Résumé Page 2

EAST COAST CRAFTERS, INC., ATLANTA, GA 2007 – 2008

OPERATIONS MANAGER/SALES REPRESENTATIVE/DESIGNER

• Provided key assistance to owner in daily operations by performing such functions as scheduling, showroom

development, new staff training, and receipt of products.

• Delivered invaluable customer service and tracked all orders.

• Managed such project-related tasks as price quotations, computerized designs, measuring, contract negotiation, job

closures, customer inquiries and follow-up contacts.

CABINETS & COUNTERTOPS, INC., CONYERS, GA 2001 – 2007

KITCHEN DESIGNER AND OUTSIDE SALES REPRESENTATIVE

• Generated more than $1 million in annual sales from 2003 – 2006 through cold calls, response to referrals and

innovative sales strategies.

• Managed such project-related tasks as price quotations, computerized designs, measuring, contract negotiation, job

closures, customer inquiries and follow-up contacts.

• Served as IT consultant for company, performing software installations and training and conducting all

troubleshooting functions.

ADDITIONAL PROFESSIONAL EXPERIENCE

APEX SUPPLY COMPANY, BP DIVISION, Kitchen Designer and Outside Sales Representative (1998 – 2001)

CABINETS PLUS, INC., Kitchen Designer and Inside Sales Representative (1997 – 1998)

CABINETS BY GEORGE, Kitchen Designer and Outside Sales Representative (1992 – 1997)

EDUCATION

MERCER UNIVERSITY, Macon, GA

Coursework in Liberal Arts

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