Engineer Management

Arun Chandran

Professional Summary:

Experience as automation and Manual test engineer with a broad range of

skills and experience in all phases of the SDLC, STLC and Agile

methodology. Ability to create and present innovative and original

solutions for streamlining and improving processes.

. 7+Years of experience in manual testing and Team Management.

. 1+Years of experience in Automation testing.

. 1 year as solution designer.

. 1 year as Technical Application support at BT Lab.

. Total of 10+ Years of Experience in Revenue Assurance, Telecom Network

Management,OSS/BSS, Health Care, NGO, Client server & E-learning and

Financial services.

. Preparing estimation for automation scripting.

. Developing automation framework.

. Developing automated test script using QTP/VB Scripting.

. Hand on experience in HP Quality Center

. Experience in Functional, System, Usability, Compatibility, User

acceptance testing, Protocol testing, Database testing, Component

Solution Designer and Application support, Estimation (FPA).

. Having On site -Off shore Models of Work exposure.

Highlights

. Currently working with Harshal technologies.

. worked with Tech Mahindra as a Test lead for Revenue Assurance (Client:

British Telecom)

. Previous Roles in Tech-M:

* System and Unit Integration Test Lead, analysis & estimation,

management & execution for testing of PACS application as System

testing and Technical Application Support Team Lead & support

activity L2C lab, E2E CIT, T2R lab - Customer interaction.

. Well acquainted with Telecom Domain and IT OSS/BSS systems and their

designing, SDLC, SDK, Agile and Operating Module & Processes.

* Target OSS/BSS Requirement designs for maximum reuse of existing

OSS/BSS functionalities with reduced CT, Improved RFT, improved

usability, Process in OSS designs.

* Focus on improved Customer Experience throughout all three

product journeys like C2M (Concept to Market), L2C (Lead to

Cash) and T2R (Trouble to Resolve).

. Expert in OSS/BSS Capabilities around all Telecom functions like

Equipment Inventory Management, Network & Service Inventory

Management, Capacity management, and Trouble Management.

. Worked as Test engineer with Satyam computer services over 3.2 years

of experience in Testing Client-Server, Web Based architecture and

well aware about the whole life cycle for client-server and web-based

commercial applications.

. Excellent communication skill, self-motivated, detail oriented, time

bound, responsible team player and ability to coordinate in a team

environment.

. Good knowledge and experience of providing quality assurance in

client/server as well as web applications.

. Good understanding of working in Windows, UNIX and MS-DOS

environment.

. Excellent in creating/executing test plans, test-cases for various

types of testing like - Feature Stability, Comprehensive Verification,

Regression and others.

. Implemented Integration, Regression, Functional, and System Testing,

Specialized Testing GUI and Internet Application.

. Very good at Defect-reporting and efficient in sending management

execution status report to all stake holders of the project.

. Highly Proficient in test management and other testing tools like bug-

tracking using the test management tool like HP Quality Center, PVCS

bug tracker, Bug Tracker.Net, Open STA (Load Testing Tools), Microsoft

Application Centre Test, VNC and Management, along with manual

functional testing methodologies & process.

. Functional Domain experience includes Revenue Assurance, Telecom

Network Management, Health Care, NGO, Client server & E-learning and

Financial services.

Certification/Training/Workshops

Training/Development Programs / IT Skills acquired

Functional point Analysis: Tech Mahindra Internal training: Duration:

November(2011)

QPM training: Tech Mahindra Internal training: Duration:

July(18-07-2008)

Win runner test tool: Tech Mahindra internal training: Duration:

July(2 days)(19-20/07/2007)

Agile Overview: Tech Mahindra internal training: Duration:

June(18-06-2007)

Training on Basic Telecom, RTOS, and Inter process communication. Axes

technologies. Duration: 4 months (May-1999 to Augs-1999).

Technical Skills:

Automation Testing QTP 10,Cvidya,JAWS

Tools

Test Management Tools QC 9.0, PVCS bug tracker, Bug

Tracker.Net

Languages VB6.0,C#.Net,Java

Database Oracle, MS SQL Server

Operating System MS Windows XP/2000,Unix

ACHIEVEMENTS

. Got 5 years long standing award for the year 2011.

. Earned Tech-M "Pat on the Back" award 2009-2010, 2010-2011.

. Earned Client (British Telecom, UK) Merit Award from British Telecom

platform director for the year 2009-2010.

. Earned Tech-M Best performer award for the Build-48 in Pacs.

. Earned Tech-M Star of the fortnight award in Pacs.

. Successfully Tested the application from the client side Intel and the

current application are in use and got appreciation and rewards for

successful completion.

WORK HISTORY

Duration Organization Designation

Jan 13- till Harshal technologies, Pune Test Lead.

date

June 06- Sep Tech Mahindra Ltd, Pune Test Lead, OSS/BSS Solution

12 Designer, Technical

Application Support Lead.

May 03- May 06 Satyam computer services ltd. Sr. Software Engineer.

Mar 03- Apr 03 Karna.Net technologies Test Engineer.

Professional Experience:

1.Harshal Technologies, Pune

Client : Tech Mahindra Pvt Ltd.

Jan 2013 - till date.

March 2012- Sep 2012

EIP-RA- British Telecom, UK

* Worked as BSS Test lead for the EIP-RA project.

Revenue assurance (RA) is a niche business activity most commonly

undertaken within businesses that provide telecommunication services. The

activity is the use of data quality and process improvement methods that

improve profits, revenues and cash flows without influencing demand

. Revenue assurance is usually understood as a means to identify and

remedy, and perhaps also to prevent, problems that result in financial

under performance without seeking to generate additional sales.

. Revenue assurance is treated as a form of reactive automated data

interrogation, seeking to find anomalies in transaction data that may

indicate errors and potential revenue loss.

Role Test Lead:

. Requirement gathering for Automation

. Estimations & feasibility study of test cases

. Preparing/Update the test plan and strategy in liaison with the

client

. Conducting meetings to discuss the technical issues and concerns of

the team

. Work Allocation. Task creation & allocation in project management

tool, TMS.

. Status reporting to onsite & client on Day to Day Basis

. Tracking the automation progress & coverage

. Keeping track of post delivery issues & performing CAR/Root Cause

Analysis

. Supporting UAT testing team on On-shore.

. Written TC of various faces in Non usage part of source data

testing, data clashing and Data load testing.

. Execution of Test cases.

. Synchronisation of Data through Money Map Tool Cvidya.

. As a part of Data ware house testing data source configuration,

OLAP cubes, KPI and Dash board reports though Money Map tool.

. Handling defect management on HPQC. For both for BTID testing and

UAT test team.

. Conducted daily Defect status call with all the source system and

stake holders for early resolution of the defects.

. As a scrum master in Agile methodology handled daily scrum calls.

Resolved the issue raised by the testing team and highlighted the

risks and dependency to the higher management and client.

. Responsible for preparing traceability matrix.

. Responsible for maintaining the test, defect artefacts in the

central drive and in the BT share point server.

. Environment: Languages: Tools: Oracle PL/SQL, Java, UNIX and

Cvidya.

2.Tech Mahindra Pvt Ltd.

June 2006- Feb 2012

PACS- British Telecom, UK

Duration: Jan 2011- Feb 2012

. Worked as Component OSS/BSS Test lead, Solution Designer, Application

support Lead, Tester in Plan and Build area.

. Analyze and Capture BT Network, Business & Product/Initiative Rollout

requirement.

. Preparation of Component low Level design (LLD) for Business

Stories which explains requirement journey.

. Target OSS/BSS Requirement designs for maximum reuse of existing

OSS/BSS functionalities, reduced CT, Improved RFT and Automation

in OSS designs.

. Focus on improved Customer Experience throughout all product

journeys like C2M (Concept to Market), L2C (Lead to Cash) and

T2R (Trouble to Resolve).

. Co-ordinate and participate in estimation workshops for

technical support to delivery.

. Manage STORM & Demand Catalogue for owned requirement

stories in Design Phase

Role Designer:

. Involved in the CFT calls to gather the requirement from E2E designer.

. Prepared the Low level design document for the component.

. Provided component level inputs and solution for the E2E requirement.

. Prepared sample xml and share with the other components.

. Uploading the design document in common share point portal.

. Provided overview to the Dev team for development activity and also

for testing team.

. Resolved the queries raised by IVVT team.

. Provided UFE Demo to the Clients

. Review Test specs prepared by the testing team.

Duration: Jan 2009 - Dec 2010

Planning, Assignment and Configuration System (PACS) is one of the Network

Provisioning Systems of the BT's Synchronous Digital Hierarchy (SDH) and

WDM network. PACS is used for:

1. Planning, provisioning SDH, WDM as well as Ethernet networks

2. Assigning services on the network

Role Test Lead:

. Maintained the Test tracking status.

. Shared the testing status to the delivery on daily basis.

. Uploaded the CIT testing status to the IVVT testing team on the common

portal.

. Involved in planning and schedule of the testing release.

. Provided testing estimates for the each BS involved in the release.

. Tracking the Defect on daily basis.

. Prepared defect sheet on daily basis and shared with leads and

delivery.

. In depth understanding in one or more of the following

standards/protocols:

. Layer 2 - RSTP, MSTP, MPLS, VLAN, Ethernet Service, Link Aggregation

(LAG)

. Layer 3 - OSPF, BGP, QOS

Duration: Jan 2007 - Dec 2008

Role Application support:

. Involved in the Daily status update call with clients.

. Prepared Daily defect status report and circulated to the Delivery

managers and Dev leads.

. Responsible for Instance up gradation and maintenance for IVVT E2E

testing team.

. Responsible for Defect status maintenance and closure in HPQC raised

by IVVT testers.

. Responsible for chasing the defect to provide the EFD.

. Involved in the Online calls to provide resolution for the issued

raised by IVVT.

. Responsible for raising call with the platform team to deploy patches

for blocker issues.

. Responsible for getting approvals from client as well as the other

stake holders to deploy the patches.

. Responsible for reproducing the defect on the testing environment.

. Responsible for generating the Error log with coordinating with the

test team for defect analysis to the development team.

Duration: June 2006 - Dec 2006

Role Testing Team Lead for CST (with team size 30) and UIT (with team size

6) was responsible for

. Test Data identification and creation through Automation.

. Batch Execution, Analysis of Execution Log.

. Peer review of Test scripts and reporting review defects.

. Modifying the test scripts as per enhancements.

. Creating new scripts or modify existing suite as per enhancements in the

application.

. Preparation and review of Test Scenarios, Test Cases and Test Environment

setup.

. Bug Reporting, Bug Regression and Defect Tracking.

. Regression, Sanity and Health Check testing before deploying the new

build into the testing environment using automation.

. Coordinating daily status meeting (scrum Call).

. Provided Defect analysis report to PL for P1 and P2 issues raised on

Live.

. Lead the UIT (Unit Integration Testing Team) team.

. Handled Build Management activities like (generation of Lst file for

build generation. Downloading the build from server and patch up on the

testing instances)

. Supported IVVT Infrastructure PACS BT customer experience centre at

INFOSYS TECHNOLOGIES LTD (T2R Lab).

. Supported E2E CIT PACS application on Model B.

. Supported E2E, IVVT PACS application on Model A, B and C.

. Provided complete PACS application knowledge to IVVT Infra testers at

T2R, L2C.

. Involved in handling status and program call for IVVT, Infrastructure E2E

testing.

. Handling Model B PACS E2E CIT application support.

. Extensively tested on Metadata, Plan & Build (planning of the Network),

VLAN (Placing, Routing and configuring).

Environment: Languages: Oracle PL/SQL, D2K, VB, HTML, Java

3. Satyam Computer services Ltd.

Nov 2005 - April 2006

PlanSys.Net- plan International, UK

PlanSys.Net is a migration project from DOS based system PlanSYS, to

Windows environment. This is an endeavour to optimize and streamline the

processes followed at the various National Offices (NOs) of Plan for

fulfilment of its business objectives.

Role Team Member (with team size 30) was responsible for

. Preparation of Test Scenarios, Test Cases

. Review of Test Scenarios & Test Cases

. Interaction with Client for PFS Testing Requirements.

. Generated Report for PFS Testing.

. Responsible for overseeing the Quality procedures related to the project

Environment: Languages: C#.Net Database: SQL Server Tools: VSS, Ultra Edit-

32, Advantage Data Architect. O / S: Microsoft office XP, Visual studio

.Net 2003

October 2004 - October 2005

4. Plan Delphi (PFS) - Plan International, UK.

This project was for Plan International (UK Based), an NGO to provide them

assistance in enhancement and maintenance of an existing automated finance

system. Plansys is used in ten countries, nine in Europe plus Australia.

The basic functionalities provided by this application are creating

invoices, posting the payment made by a sponsor against an issued invoice,

working on financial preventions and Arrears, Maintenance of Financial Data

like Bank Account Details, Interaction with the bank through bank file

processing etc...

Role Team Lead (with a team size of 10) was responsible for

. Created testing process document for testing enhancements and bug

fixes.

. Prepared Test cases for the respective customization.

. Created various scenarios and sample test data for testing

customization.

. Delivered test results and logged defects in the Excel sheet and sent

to the client.

. System testing done for each customization and for various National

offices.

. Regression testing done for incremental builds for all National

offices based on the release notes.

Environment: Languages: .Net Database: SQL Server Tools: VSS, Ultra Edit-

32, Advantage Data Architect. O / S: Microsoft office XP, Delphi .Net

January 2004 - September 2004

5. EVRR (Electronic Vision Rehabilitation Record) - Light House

International Corporation -USA.

Electronic Vision Rehabilitation Record currently under development for

Lighthouse International in New York city, will provide a vision

rehabilitation related medical record keeping system that includes a

schedule based (practice management) for individuals that are serviced by

the light house.

The EVRR system development consists of the following components.

. Registration

. Triage

. Assessments

. IRA(incremental record of activity)

. Quality Assurance

. Visits

. Payer

. Scheduler / Tickler

. EVRR Admin

. Consumer Admin

. Reporting.

. Billing

. FYI Alerts

The system is built on using Microsoft .Net framework, tools and services

for the base platform. The EVRR system will be on an architecture and

design that allows EVRR to be deployed to other vision rehabilitation

organizations in different configuration.

Role team member (with team size of 50) was responsible for

. Prepared Functional Detail Test cases.

. Prepared Scenarios for various modules.

. Prepared Integration Touch Points for Integration test cases.

. Tested the accessibility guidelines using JAWS screen reading software.

. Generation of Bug report in Bug Tracker.Net and performance test

report.

. Performance testing for Reference Architecture using Open STA.

. Reviewing Test cases.

. Handling repository in VSS.

. Involved in Bug Scrub bridges with the client.

. Initiated Meetings with the client.

. Responsible for overseeing the Quality procedures related to the

project.

Environment: Languages: .Net, C#, Database: SQL server, Tools: Open STA,

Jaws, VSS, Bug Tracker.Net O/S: Microsoft office XP full, Visual studio

.Net 2003.

November 2003 - Dec 2003.

6. Ki-PRMS (Knowledge Integrated Proposal Management System) - Satyam

computer services ltd.

The knowledge Integrated Proposal Management System (Ki-PRMS) aims at

automating the process lay down by the Platinum Process Group. This tool

aims at tracking the RFP from its upload to the submission of the relevant

proposal. The tool encompasses all the aspects of the RFP process. The

existing knowledge base of reusable content and plug-ins are to be used to

reduce the turnaround time and ensure consistency in communication across

the organization.

As a team member (with team size of 5) was responsible for

. Prepared Scenario.

. Prepared System Test cases.

. Execution of test cases.

. Generation of Bug report.

. Maintained CMM Quality process

. Reviewing Test cases.

. Responsible for overseeing the Quality procedures related to the

project.

Environment: Languages: Visual studio .Net, SPS Client, COM+, Database: SQL

Server Tools: IE 5.5. O / s: Microsoft office XP full.

July 2003 - Sep 2003

7. Intel Learning Network- Intel-USA.

ILN is a Web / Desktop based e-Learning portal, which fulfils the training

needs for all the INTEL employees throughout the world, as well as for

external users. It has both the Online web based version as well as the

offline desktop based version, where you can download a training course and

take it in offline mode.

The modules are:

. Authoring Tools

. CRPK

. Portal

. Admin Tool

As a team member (with team size of 39) was responsible for

. Executing Test Cases for Functional, Requirement, Integration and

System Testing.

. Prepared RVT's.

. Prepared FTC's.

. Managed work allocation to team members.

. Coordinated between US Intel Corporation and Intel Corporation India.

. Maintained CMM Quality process.

. Involved in Bug Scrub bridges.

. Reviewing Test Reports.

. Analyzing Test Reports.

. Handling depository in Test Director.

. Reporting bugs using PVCS tracker.

. Responsible for overseeing the Quality procedures related to the

project.

Environment: Languages: .Net, C #, VC++, Java Script, Database: SQL Server

8. 0.

June 2003- July 2003

8. FMS (Fabric Management System) - DUPONT - UK.

The purpose of this project is to develop a system to manage the fabric

management & sourcing process for DTI. The following are covered in the

FMS:

. View & Create Company Profile

. View & Create Contact.

. Create Visitor.

. View & Create Fabric.

. Creating a Testing Request.

. Create and View Events.

. Create Program License.

. Create and view Hang Tag.

. Create and view User Profile and Reference table.

. Create Resource List.

As a team member (with Team size of 14) was responsible for

Executed the Scenario Test cases and Regression testing.

Execution of Performance Test script using Microsoft Application center

Test.

Environment: Languages: ASP.Net, VB.Net, .Net Framework, MS Internet

Explorer 5.0 and above.

Database: SQL Server 2000. O/S: Client configuration: Windows XP, Windows

Server 2000, SQL Server 2000, IIS 5.0, Visual studio .Net Framework.

March 2003 - May 2003

9. Trinity- Microsoft- Redmond-USA.

The purpose of this project is to increase the profitability of the

Microsoft Developer Network (MSDN) Subscription Service by reducing the

time to market, errors and costs incurred by the existing manual MSDN

Product Build Process.

Trinity1.0 will be a new application for the MSDN Subscription Service

group to manage their monthly product build process. It will be an

internal application used by a limited number of users (30 users).

As a team member (with team size of 10) was responsible for

Writing Test cases, test cases for Negative scenario and Regression

Testing.

Execution of Test cases.

Generation of Defect and test report.

Regression Testing and Adhoc testing.

Environment: Languages: C# with .Net Framework1.1 Visual Source Safe.

Database: MS SQL Server2K. O/S: Client: Windows XP

ACADEMICS & Personal Information

Qualification: MCA (Master in computer applications) University of

Madras

BSC (computer science) Bharathidasan University

Current Address 42, Abhiram, Flat no: 6 Siva prasad Hou.soc, Singhad

road, Ganesh Mala -Pune.

India Pin: 411030.

Birth Date 24th December, 1973

Contact Details Mobile: +91-985*******, E-mail: ****.***.**@*****.***

Marital Status Married

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