dispatch, intermodal/Customer Service

Heather D. Malo ***** **nd Ave SW, Seattle ***** / 206-***-**** / *******.********@*****.***

Experience

SPIRIT TRANSPORT, Seattle, WA

Dispatcher, Imports/Exports

Start date: July 14th, 2014 End date: current

• Communicate with drivers accurate directions and mapping to ensure appointment deliveries to correct customer locations

to meet customer orders and/or delivery needs.

• Communicate to all departments the status of appointments and delivery for billing purposes.

• Check emails consistently throughout the day ensuring communication of changes, cut-offs and urgent orders that effect

deliveries, keeping in communication with drivers at points of delivery and hook-ups.

• Enter customer work orders, following up and tracing enroutes, confirming vessel & rail arrivals and release numbers.

TTS TERMINALS/BNSF RAILROAD, Seattle, WA

Westbound Dispatch, Intermodal

End date: July 11th, 2014

Start date: April 1, 2013

• Ran train reports to ensure that containers had proper overseas booking/route information for accuracy to the terminals.

• Communicated and relayed information and/or requests to ramp crew, field personnel and supervisors regarding the

unloading of containers to ensure efficient movement out of the facility as well as with proper cargo stacking.

• Dispatched trucks directly to container stacks or rail that had priority moves so they could get to the piers before vessel

cutoffs.

• Used pier websites to make judgments and decisions on which containers needed to be release to vessels.

• Researched issues regarding individual containers to determine if/when they could move to the pier; ensured containers

that were not clear to go to the piers got segregated until bookings opened up.

• Communicated with crew any changes that were made throughout the day on containers that needed to get moved to the

piers.

• Used “quick-call” to ping field crews and radio communication.

• Did any and all paperwork associated with dispatching containers; performed data entry and typing correspondence and

reports.

• Ability to successful work with a multi-cultural team of truck drivers and work crew.

ALLIED WASTE SERVICES, INC, Seattle, WA

Scale Operator, Lead

Start date: November 2004 End date: March 29, 2013

• Provided strong customer service in a fast-paced, high-volume atmosphere (over 700 customers, daily), while entering

precise truck weights and taking customer information ~ detailed accuracy demanded

• Worked closely with imports/exports dispatchers and the Port of Seattle terminals; accurately set-up and maintained their

Bills of Ladings and internationally regulated documents for overseas

• Handled and maintained State and Federal documents for contaminated soil, including Bills of Ladings

• Inspected Federal regulated documents and packaging for Asbestos and Hazardous Material loads

• Dispatched incoming container and soil trucks to loading/off-loading sites, using radio communication.

• Managed daily operations of scalehouse; including scheduling, Receive and Route information among yard crews and

drivers, file transfers, reports, type & code work orders, records maintenance.

• Maintain and manage elaborate data logs, providing supporting documents

• Answered phone calls from citizens providing accurate information, answering questions in a friendly and tactful manner

while evaluating nature of call.

• Effectively and successfully worked in a multi-cultural workplace with a diverse customer base.

• Detail oriented; strong organizational, time management, and customer service skills; capacity for adapting to changing

priorities and handling multiple tasks with ease and accuracy

• I served as Lead Operator, and was supervisors immediate “back-up” whenever supervisor was unavailable

• I was flexible to ensure 24-hour coverage of scalehouse

CITY OF SEATTLE/SEATTLE PUBLIC UTILITIES, Seattle, WA

Scale Operator

• Weighed high volume of trucks in and out while providing friendly, yet accurate customer service to a diverse customer

base

• Inspected and evaluated loads to determine if Hazardous Materials

• Received payments by cash, check and credit/debt cards, and issued receipts and change due

• Counted money in cash drawers at beginning and end of shifts to ensure amounts were accurate and balanced, calculated

total payments received and reconciled with nightly reports, daily deposits

• Effectively worked in a multi-cultural workplace.

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