Customer Service Manager

MEGHAN McGUIRE

*** *********** *****, ******* ******, CA 94028 ********@*****.*** Mobile: 619-***-****

Objective: Obtain the position of Coordinator/Sourcer/Recruiter to support a company by facilitating the best recruiting

experience for all employee candidates though out the entire interviewing process.

Summary: After spending the first part of my career focusing on customer service, I transitioned those skills into the

realm of recruiting and hiring. My background working in customer facing roles in health, education, and retail has given

me the customer service foundation vital to helping others achieve their career goals. Most recently, being a retail

manager and recruiting assistant, I have excelled in the field of recruiting and am excited to keep going.

RECRUITING EXPERIENCE

BOX (Through Premier Staffing) 2014 - Present

Recruiting Coordinator

• Providing administrative support for 1-5 recruiters with entire recruiting process.

• Consistently updating applicant tracking database. Cleaned up 20+ job requisitions.

• Scheduling interviews ranging from one on one calls to on location large panel interviews, including travel.

• One out of three temps. asked to extend past my original end date.

TITLE NINE, San Diego, CA and Palo Alto, CA 2010 - 2014

Retail Store Manager

• Within 18 months of starting as a sales associate, fast track promotion, selected as top pick out of 23 managers to turn-

around Palo Alto store. Re-located to hire an entire new staff and improve employee retention rates.

• Replaced six out of seven employees including an assistant manager within first 30 days of arriving in Palo Alto.

• Created job descriptions, worked closely with Corporate to identify staffing needs, reviewed resumes, conducted phone

and in person interviews, checked references.

• Improved employee retention rate by 15% over the national average retail retention rate.

• Identified new hire as being a future leader. Mentored her, and she is currently on the fast track to being a buyer.

CUSTOMER SERVICE EXPERIENCE

SCRIPPS CENTER FOR INTEGRATIVE MEDICINE, La Jolla, CA 2009 - 2010

Intern

• Primary assistant to lead exercise physiologist to facilitate a safe and effective rehabilitation program.

• Created a follow-up program to ensure continued patient health after graduation from rehabilitation.

• Gathered and recorded vital health information, keeping highly organized records of critically sensitive data.

CARDINAL HEALTH, San Diego, CA 2007 - 2008

Recall Specialist

• Chosen as an original team member to create a national hospital patient safety project.

• Promoted to project leader to train new employees..

• Supported the growth of the project by initiating new training programs.

THE MONARCH SCHOOL, Volunteer, San Diego, CA 2008 – 2011

• Tutored homeless children working toward earning a high school diploma.

• Mentored individual students through the college application process.

AMERICAN RED CROSS, Volunteer, U.S. Military Hospital, Seoul, South Korea 2005 – 2006

EDUCATION

UNIVERSITY OF COLORADO, Boulder, CO 2004

B.S. in Psychology

• Member of university water polo team.

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