Customer Service Assistant
Resume:
DONNA M. TUGGLE
Las Vegas, NV 89109
*********@*****.***
WORK EXPERIENCE
Executive Secretary/Assistant to the SVP of Global Procurement & Sustainability 5/2012 – present
The Las Vegas Sands Corp
• Assistant to the Senior Vice President of Global Procurement & Sustainability, the Vice President of Global Procurement and
the Vice President of Global Technology & Gaming.
• Perform a myriad of duties with extreme care and attention to detail, which include, but are not limited to, creating spreadsheets,
PowerPoint Presentations and expense reports.
• Schedule & maintain calendars for executive staff. Perform diversified tasks within the department, which include answering
the telephone, typing letters, contracts, memos, preparing reports, ordering all office supplies, work orders, IT requests and
internet research.
• Excellent communication, phone and customer service skills.
• Establish & maintain effective working relationships with staff and management.
• Provide assistance to fellow employees, colleagues, guests, and outside contacts.
• Utilize sound judgment, superior decision-making, multi-tasking and problem-solving skills.
• Work in a fast-paced, busy, and somewhat stressful environment while adhering to all policies and procedures.
• Process related administrative details in order to keep department operational and effective while achieving results of projects
assigned.
• Exercise discretion and judgment based on available information related to projects assigned.
• Extremely positive attitude and a strong desire to help people.
• Excel in communication, organization, problem solving and time management. Strong writing and communication skills.
Executive Administrative Assistant to the Town Administrator 5/2011 – 1/2012
Town of Tiverton
• Maintained Town Administrator’s calendar and arranged for meetings.
• Answered phones and responded to email inquiries, distributed mail and prepared outgoing mail. Administered the Human
Resource functions of the Town of Tiverton.
• Assisted in preparation of agendas, budgets, Union, Police & Fire contract negotiations, pension plans and staff meetings.
• Reviewed & recommended changes to the current health and life insurance benefits, which would save the Town of Tiverton
over $125k per year.
• Conducted research and analysis on a wide range of subjects; prepared reports, summarized, and/or presented the findings and
conclusions in power point presentations or excel spreadsheets.
Senior Office Assistant 10/2004 – 06/2010
North Las Vegas Police Department
• Assistant to the Animal Control Manager.
• Maintained Manager’s calendar and arranged for meetings, which included equipment and presentations.
• Designed PowerPoint presentations and publications for internal executive and Town Hall meetings.
• Exercised initiative, independent judgment, and accountability for various processes and programs.
• Handled expense report submissions and reconciliations.
• Greeted and screened visitors, telephone calls and emails. Knowledgeable handling of telephone, email, and in-person inquiries
with diplomatic and tactful screening of calls and/or emails.
• Coordinated on-line pet licensing for the City of North Las Vegas, which is projected to bring in a large amount of revenue for
the City.
• Coordinated special events such as the Annual Pet Fair, which resulted in pet license revenue for the City of North Las Vegas.
• Composed correspondence, reports, and/or fact sheets utilizing numerous software programs including Microsoft Word and
Excel; preparing first draft correspondence.
Office Assistant II 09/1999 – 10/2004
Clark County
• Typed confidential correspondence for numerous Fire Department executive personnel.
• Maintained State required Inspection & Investigation reports according to the Uniform & Fire Code Statutes.
• Greeted and screened all visitors and telephone calls. Assisted the public and Fire Department Personnel.
• Ordered and maintained all office supplies for the Fire Prevention/Inspections Bureau.
• Answered a multi-line telephone system in a timely and courteous manner. Read and processed various confidential legal
documents.
• Verified codes, edited, entered and retrieved legal data using various computer databases. Updated the legal system calendar for
the courts and attorneys.
• Reviewed legal and court documents to identify and correct inaccurate data.
Secretary 09/1983 – 06/1990
Las Vegas Metropolitan Police Department
• Secretary for the Polygraph Division.
• Greeted and screened visitors and telephone calls. Back-up secretary for the Sheriff and Under Sheriff.
• Issued Press Pass Permits and Carry Concealed Weapons Permits.
• Transcribed confidential material. Maintained personnel files.
• Ordered and maintained office supplies for the Polygraph Section and Sheriff’s Office.
SKILLS
• Microsoft Word, Outlook, Excel, Power Point, Novell GroupWise, SCOPE, CJIS, Word Perfect, Blackstone, CAD System,
Chameleon, Oracle, MS Office, Unisys, NCIC, GCal, Google Docs
• Type 86 WPM
EDUCATION
• Graduated from Tiverton High School
• Attended Las Vegas College
VOLUNTEER WORK
• Safe-Nest Domestic Violence Victim Advocate
• Salvation Army Soup Kitchen
• Girl Scouts of America
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