Customer Service Representative

CHIVONNE FILARDI

**** ****** *****, **** *******, PA 15122

412-***-**** **********@*****.***

Profile

Highly organized and detail oriented candidate with years of experience in office administration and currently obtaining a

college certificate in paralegal studies. I have the ability to thrive in a face paced setting due to my multi tasking skills and

enjoying a challenge. I have a reputation for keeping files in an organized and efficient manner.

Experience

Dispositions Clerk

October 2006 Present

Pittsburgh Parking Court 240 Fourth Avenue, Pittsburgh, PA 15222

I played a major role in the implementation of our online review process and how it is run. I keep all court dockets filed in an

easily accessible place, and regularly purge outdated files. I enter all of the hearing outcomes into our web based, Auto

Process application. I create our dockets for our Boot and Tow hearings and I also keep track of our appeal hearing

schedule. Perform receptionist and cashier duties as needed. Proofread documents as needed.

Customer Service Representative

February 2006 – April 2006

United Auto Credit 3 Robinson Plaza, Suite 130, Pittsburgh, PA 15205

Posted payments for automobile loan holders, checked references for credit and pulled credit reports for potential loan

holders. Also pursued delinquent loan holders through outbound phone calls.

Skills

ProDiscover Basic

EnCase

FTK AccessData

Java

HTML

Microsoft Office

Outlook

QA Manual Testing

Education

Community College of Allegheny County

August 2014 Certificate in Computer Forensics

Dean’s List

Community College of Allegheny County

December 2014 A s s o c i a t e o f S c i e n c e i n C r i m i n a l J u s t i c e a n d C r i m i n o l o g y a n d C o m p u t e r F o r e n s i c s

Community College of Allegheny County

December 2015 Certificate in Paralegal Studies

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