Customer Service Technician

James Isaac Ramos

**** **** **** *****, *********, TX 76001

Phone: 817-***-****

Email: **********@*****.***

OBJECTIVE

Hard working, goal-oriented HVAC-R Technician seeks opportunity with

leading company to develop skill inventory and meet company objectives.

SKILLS

. Troubleshooting

. Installations

. Duct Work

. Climate Controls

. Design & Layout

. BTU Calculations

. Refrigeration Components

. Basic Ammonia Training

. Boyle's Law

. Enthalpy Plotting

. Brazing

. Flaring Soldering

. System Evacuation

. Recovery Methods

. System Charging

. Ohm's Law

. Voltage, Amperage

. Resistance Check

. Wiring Electrical Defrost

. Transformers, Relays, Safeties

. Manual J

. Commercial Design

. Schematics

. Refrigeration Controls

HVAC QUALIFICATIONS

. EPA Universal

. Scotsman Ice Machine Nugget, Flake, Cube Training

. Hoshizaki and Manitowoc Training

. HVAC Excellence Certifications:

> Electricity

> Light Commercial

> Basic Refrigeration Charging Procedures

> Heat Pumps

EMPLOYMENT

Dr. Pepper/Snapple Group Ft.

Worth/Irving

Account Manager Advance/Bulk January 2010

- November 2013

. Sell product to new and previous open accounts

. Provide customer service to various location and stores

. Maintain great relationships with all customers and employees

. Keep stores stocked and with current product

. Obtain as much space as possible in all accounts

. Create Points-Of-Selling in all areas to attract customers

Cintas McKinney/Ft.

Worth, TX

Loader/Unloader January 2008

- June 2009

. Unload truck in a timely manner

. Have great teamwork to accomplish job within 8hrs

. Perform any other duties as required by supervisor

Mid City Builders Ft.

Worth, TX

Frame Technician May 2007 -

December 2009

. Framing for residential and commercial residence

. Basic electrical and wiring

. Installation, sheetrock, and reassemble repairs

. Mechanically inclined

Red Lobster Arlington, TX

Server/Bartender/Assistant Mgr. June

2005 - June 2010

. Greet guests at their tables, keeping them comfortable

. Provide efficient service by guiding guests through menus,

suggestively selling drinks, appetizers, entrees and desserts

. Handle customer complaints, if necessary, escalate to management

. Adhere to company expectations of customer service

EDUCATION

Lincoln College of Technology Grand

Prairie, Texas

HVAC-R Technology Degree Grad Date:

July 29, 2014

ADDITIONAL SKILLS

. PC Operations

. Microsoft Windows

. Microsoft Office Applications

. Copier, fax, and other equipment

. Interpersonal relations

. Follow Direction

. Able to Communicate Verbally and in Writing

. Valid DL

. Good Driving Record

. No Background Issues

. Able to Obtained TDLR

REFERENCES

Provided Upon Request

Contact this candidate