Customer Service Sales

Nicolas Manzano-Hale

*** **** ***** **, *********, CA, 95023 408-***-**** ***********@*****.***

Objective

Find entry-level position. Looking for analytical, administrative, sales, and customer service positions. Willing

to relocate nationally and internationally.

Summary

• Critical mined individual that works great with others.

• Fast willing learner and always thinks out of the box.

• Complete the job, provide customer service, and build relationships.

Education

Bachelors of Science in Business Administration

Concentration in Finance Graduated: December, 2013

San Jose State University, San Jose, CA

• Finance classes: Financial Institutions and Markets, Investment Analysis, Financial Management Theory

and Policy, International Finance, Problems of Finance Management, and Entrepreneur Finance.

• Relative classes: Financial Accounting, Management Accounting, Fundamentals of Operations

Management, Fundamentals of Management and Organizational, and Introduction to Marketing

Relative School Projects

Global Business Strategic Simulation Game

• Team simulating being a camera company and managing all aspects of business operations.

• Learn to forecast, budget, and manufacture, build business strategies, and strive in market conditions.

• Team engages in decision making towards marketing and manufacturing to achieve business strategy.

• Team learned to cooperate and Lead talk about ideas, see how to improve them, and implement them.

Understanding Corporate Annual Reports

• Group analyzes companies through financial ratios, forecasting, and analyze potter’s five forces.

• Write analytical report about many companies.

• Delegate work among teammates base on prioritizes items and valuating teammate’s strengths.

• Organize team meetings and lead discussions of concerning topics.

Business Models

• Develop business model for team widget.

• Determine customer segmentations and identify marketing strategies.

• Plan to distribute product, receive financial funds, and control cost drivers.

• Identify major assumptions, risks that would affect business, and then resolve them.

Skills and Abilities

Management

• Organize team projects to archive assignment and diplomat areas of projects requirements to teammates.

• Communicate clear instructions and understand teammates to efficiently complete projects.

• Organize structure for business reports and summaries.

• Lead groups of people in meetings, events, and activities to achieve objective.

• Assign duties for people and manage appropriately and accurately.

Critical

• Appraise present value in goods and services than establish a future value.

• Audit past purchases and maintaining cost.

• Understand economics, business processes, laws, and risk.

• Search information for historical prices, benefits, costs, and general information.

• Provide memo, summaries, and other analyzed written assignments.

• Provide mathematical formulas and critical thinking justifying solutions and opinions.

Customer Service

• Provide open conversation relating to consumer and collect information.

• Understand what consumers experiencing and know what they expect.

• Work with consumers to solve individual problem.

• Polite all times and always stay positive.

Microsoft Office

• Able to use MS Word, MS Excel, PowerPoint, MS Access, and more.

Experience

Coating Field Analyst-Contractor April 2014 to July 2014

BASF-(Tesla Motors) Fremont, CA

• Manage Tesla Motors paint supply though Daily usage records, inventory checks, and forecasting.

• Analyzing paint quality though color appearance, viscosity, sheaf, and paint sampling.

• Monitoring color harmony between body and facial of the car.

• Record daily logs of plant functions, progress, malfunctions, and results of the plant.

• Collaborate and assist with people within many subdivisions to control quality paint

appearance.

• Communicate results and problems of manufacturing.

• Engage in planning strategies in managing paint usage.

• Build relationships within Tesla Motors and performed customer service.

• Learn about automobile paint process, how Tesla Motors works, and gain knowledge of how

the manufacturing industry works.

Stock Processor August 2011 to June 2013

Macy’s San Jose, CA

• Duties include unloading trucks, distributed goods, organized products, placed security tags on high-risk

items, keep sales floor stocked, and clean docking bay.

• Provide customer services carryout.

• Work to unload truck efficiently.

Service Clerk August 2007 to August 2009

Lucky Supermarket San Jose, CA

• Display positive helpful attitude daily while providing price checks and assist customers find products.

• Greet customers, bag groceries, and assist in customer carryout.

• Retrieve shopping carts from parking lots and return merchandise to store shelves.

• Perform routine store maintenance including sweeping, cleaning spills, taking garbage out, and mopping.

Achievements

Boy Scouts of America rank: Eagle Scout March 2007

• Lead as senior patrol leader, manage service projects, train young scouts, achieve over two hundred hours of

community service, and achieve highest rank of Eagle.

• Collocated over twenty-three merit badges

Contact this candidate