Customer Service Sales Representative

Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive

service is sought to enhance future business growth. Customer loyalty is

always impacted when you employ the right service professional to represent

you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet

and exceed each customer's expectations with service that sells. I have

assisted all types of customers in all types of settings. I realize that

acquiring and maintaining loyal repeat business as well as spreading the

word of your business through these loyal patrons is of the utmost

importance in every company. Positioning a company for better exposure and

greater marketability is a task that I have performed with success many

times.

I am an excellent trainer who achieves ongoing success with her teams by

building morale, maintaining teams' self-confidence and training them to

build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing

from you soon.

Very Sincerely,

Angel Victoria Brame

8500 16TH Street

Silver Spring, MD 20910

Cell# 202-***-****

*******@***.***

CUSTOMER SERVICE PROFESSIONAL

Seeking an entry-level administrative position. Resourceful and

accomplished individual with more then 10 years customer sales experience

in fast-paced environments. Diverse tier-one customer care skills as well

as exceptional clerical expertise. Very effective in providing

administrative support activities compliant to department's mission and

procedures.

SPECIAL SKILLS

Technology

. Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars

. Multilinked Switchboards

. Popular computer software

. Typing Speed: 50 WPM

Customer Care

. Proven customer service and organizational skills

. Able to answer telephone calls and greet visitors efficiently

Interpersonal

. Knowledge of business principles and Sales

. Ability to work independently

. Knowledge of information and communication management

. Excellent team building and bookkeeping skills

. Detail oriented; able to multi-task

. Great attention to detail

Communication

. Preparing and proofreading reports and forms

RELEVANT EXPERIENCE

Parking Sales - Bethesda, MD Mar 2012 - Aug 2013

Sales Representative

. Examine correspondence and reply as instructed

. Receive telephone calls and direct as and where necessary

. Maintain schedules and follow ups

. Maintain filing and inventory procedures

. Direct visitors to the office to appropriate staff members

. Respond to public inquiries

Major Accomplishments

. Reorganized the filing system by managing the same in databases instead

of manually, boosted efficiency by 40%

Lowes Inc. - Clinton, MD Jan 2010 - Dec 2011

Inside Seasonal Associate

. Specializing in selling major outdoor power equipment, ranging from

grills to tractors and patio furniture.

Major Accomplishments

. Selling over 30,000 in my first week. Praised for being one of the top-

selling employees in the whole store, all before 90-day probationary period

. Congratulated for giving continuous excellence in customer service and

resolving customer issues

EDUCATION

Surrattsville High School - 2003

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