Customer Service Administrative Assistant
Resume:
Shanta Hughes
Louisville, KY 40216
***********@*****.***
WORK EXPERIENCE
Customer Service Rep
**/**** – Current Gannett, Louisville KY
• Handle inbound requests from customers, by phone, e mail, or written correspondence, promptly and
accurately.
• Answer customer questions and resolve customer issues with first call resolution
• Data entry of customer information, including address, email, payment methods, orders, etc
• responsible for answering calls from internal and external customers and to assist on a variety of issues
such as: new subscriptions, delivery issues, invoice questions, e edition troubleshooting questions,
vacation holds, payments, stop calls and “other” calls.
Lead Recruiter/Scheduler
08/2013 – 01/2014 Adecco, Louisville KY
• Candidate processing including meeting and greeting candidates at the onsite facility.
• Interviewing, creating quick apps, completing files in Adecco system, initiating reference checks; make
hiring decision.
• Sends remote testing and USV, facilitate Oral Stat drug screens onsite.
• Provides job overview and sets expectations for associate while on assignment
Recruiter
9/2012 – 07/2013 Integrity Staffing, Jeffersonville In
• Qualifying candidates by conducting interviews to obtain work history, education, training, job skills and
salary requirements.
• Filling customer job orders in the light industrial and clerical fields.
• Entering candidate information into database
• Processing drug tests and processing new hire paperwork
Broadband Technical Specialist
8/2011 – 9/2012 Charter Communications, Louisville KY
• Professionally, accurately, and effectively handle in bound calls from customers requesting: Video
troubleshooting, Internet connectivity troubleshooting.
• Make changes to customer records such as posting credits and payments to customer accounts, and
answering billing inquiries.
• Identify opportunities to sell additional Charter products and services during customer interaction.
Resolve customer questions or concerns in one call.
• Identify opportunities to sell additional Charter products and services during customer interaction.
• Resolve customer questions or concerns in one call.
Administrative Assistant
03/2010 – 8/2011 Budget Phone/ NJMBC, Louisville KY
• Answering phones, faxing, filing, organizing and maintaining neat office spaces.
• Helping customers effectively set up phone service and make payments on accounts
Making collections calls on past due accounts.
•
Assist Pastor with day to day responsibility, help with contacting ministry, taking messages, setting up
•
appointments and more.
Layaway associate/ Cashier
10/2008 – 03/2010 Kmart, Louisville KY
• Ensure that each customer receives outstanding service by providing a friendly environment, which
includes greeting and acknowledging every customer.
• Accurately and efficiently ring on registers and accurately maintain all cash at the registers
• Store and release merchandise and receives payments for merchandise held in layaway department.
• Place ordered merchandise on shelves in storeroom.
• Receives payments on account and final payments for merchandise and issues receipts, using cash
register.
• Keeps records of packages held, amount of each payment, and balance due.
Teacher
2/2007 – 10/2008 Annie’s Baby Boomers, Louisville KY
• Provide a healthy and caring environment before and after school for children of all ages.
• Lead group activities including tutoring, arts and crafts, and various recreational and educational
programs for children of all ages.
Cashier
4/2005 – 02/2007 Kroger, Louisville KY
• Responsible for greeting and assisting customers with all of their shopping needs during the check out
process.
• Organized products and made sure that store shelves were fully stocked.
• Maintained a clean and friendly shopping environment for customers. Responsible for answering
phones and directing customer needs to the appropriate department.
AFFILIATIONS
03/2009 present: Home of the innocence, Volunteer
SKILLS
• MS Word
• MS Excel
• MS Outlook
EDUCATION
2000-2004 Shawnee High School
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