Customer Service Sales

ALLEN COTE

**** ******* ****** **** *****, DE ***04

302-***-**** *******@*****.***

Qualifications

Management and strategy professional with several years of experience in customer service and marketing.

Additional experience in logistics and business plan implementation. Areas of expertise include:

• Employee management

• Project management

• Strategic planning

• Records inventory and data systems

Employment

2014 – current Operations Coordinator Harvest Garden Pro, Milford, DE

Supervision over production and our bagging operation at our 19 facilities nationwide.

Acknowledgements include:

Determining preparedness for expected output based on current inventories

Procuring raw materials as necessary to meet projected output

Purchasing and sourcing empty bags to facilities to balance safety stock and production demand

2012 – 2014 Operations Manager J. B. Hunt, Aberdeen, MD

Management of various operational areas including delivery fleet, safety coordination, and customer

driver relationships. Acknowledgements include:

Conducting safety training and assessments while coordinating safety audits and targeted employee and

procedure observations to ensure compliance with standards

Employee scheduling and coordination for distribution and delivery

Managing delivery fleet logistics including execution of assignments, real time assessments of route

planning, and incident management

2011 – 2012 Logistics Specialist Trinity Logistics, Seaford DE

Coordinated various data points to ensure accuracy, account management, and auditing.

Acknowledgements include:

Monitored distribution routes and conducted dispatch for service drivers and assisted with incident

management

Conducted data analysis to ensure proper solutions for driver coordination

Performed various customer support functions including auditing, sales and customer relations

2006 – 2011 Hospitality and Beverage Services Sheraton Hotel, Dover, DE

Managed and conducted preparations for the beverage service as part of the hotel’s private banquet

service. Responsibilities included:

Provided customer service for all patrons

Maintained proper inventory of cash and products

2006 – 2008 General Manager Intern Village Inn Restaurant, Little Creek, DE

Performed all duties of the acting General Manager including employee and team management, ensuring

compliance with all safety and health codes, management of restaurant inventory, and records keeping for

daily settlement and money handling procedures.

2004 – 2006 Senior Representative Innovative Consultants, Newark, DE

Customer service and sales position, additional acknowledgements included:

Trained new employees on identify theft programs and relevant computer systems

Completed verification of sales and procedures for junior sales consultants

Led the company in monthly and hourly sales

Education

Delaware State University 2009 – 2010

M. B. A. in Project Management

2009 Academic Leadership Award and McNair Scholar

Delaware State University 2005 – 2009

Bachelors of Science – Management

Concentration in Marketing

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