Sales, BUsiness Development, Customer relationship management

Name : Rubul Majumdar

E-mail : *************@*******.***

Mobile : 91-874*******

Career Objective

To obtain a role in a growth oriented organization where I can utilize and maximize my management as well as interpersonal skills along with my knowledge, towards expanding the customer base of the organization, apart from ensuring optimum customer satisfaction for the existing customers. I seek to offer my salesmanship skills, along with my extensive experience in the field, towards the performance of my duties and consequently contribute towards the success of my organization thereby seeking a challenging and growth oriented career.

Skill Sets

Effective communicator with strong problem-resolution and presentation skills.

Strong interpersonal and influencing skills.

Dependable, self-motivated, detail-oriented professional with an ability to liaison effectively.

Energetic and able to perform well in self-managed & team-based environments with a talent for problem-solving through reasoned thought processes, as attested by employer satisfaction.

Work Experience

Jul’11 to Jul' 13 Tata Interactive Systems (TIS) BDM (North East)

TIS is one of the world’s leading Learning Solutions developers and has come up with Tata Classedge – An innovative and comprehensive cloud based interactive educational solution which comprises of digital content (k-12), simulation software, custom made software, game based learning, networking products & software along with state of the art infrastructure.

Job Profile -

Making Presentations, Group Demos & Corporate Marketing;

Engaging with customers to understand and analyze their business needs and to recommend and sell the solution accordingly;

Signing Contracts with Schools, Revenue Generation & Collection;

Maintaining Client Relationship and Ensuring renewal of business from the existing accounts;

Product positioning and planning activities

Dec’07 to Jun’11 `CGN&Associates Marketing & Sales Analyst (Delhi - NCR)

CGN & Associates is a world renowned business performance improvement consulting organization with operations in India, USA, Europe and China. Apart from an array of consulting services it also provides Leadership programs, Vision and Mission building activities, Cultural Alignment programs etc. for both the private and government sectors

Job Profile -

Understanding and Catering to the training needs in both the private as well as the government sector:

Meeting decision makers, presenting the proposition to the management;

Inviting nominations for open house programs from various government departments and corporates;

Collate feedback from the participants and pitching for in house programs in the respective organizations;

Respond to and follow up sales enquiries by post, telephone, and personal visits.

To contribute to the building of sales processes including database of clients and sales related processes;

Apr’07 to Nov’07 American Express Services India Ltd. BDE – Platinum cards(Delhi – NCR)

Job Profile -

Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers;

Ensuring that all performance standards are met, viz business targets, controls and compliance;

Ensuring highest levels of controls and compliance in the sales process and in personal conduct;

Customer relationship management;

Work as a team towards the achievement of common goals.

Jan’05 till Feb’07 Convergys India Pvt. Ltd., Sr.Customer Care Officer(Gurgaon)

Job Profile -

Providing Customer and sales support to AT&T customers and help resolve their queries.

Interacting with clients and to convince them as per their requirements in accordance to services provided by our company.

Providing floor support and handling escalations.

Academic Credentials

Pursuing PGDIB from Symbiosis Centre for Distance Learning

BA from Guwahati University, Assam

Personal Details

DOB -16.06.1983

Sex - Male

Marital Status – Single

Languages Known – English, Hindi, Assamese and Bengali

Add- Zoo Road, Guwahati, Assam.

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