Human Resources Customer Service

Qualification and Skills

Organized, detailed-oriented, and highly motivated individual offering the

skills and experience necessary to preform executive assistance

effectively. Strengths Include:

. Hard worker, dedicated and determined

. Microsoft Office (Word, Excel, PowerPoint, Access), QuickBooks

. Electronic Medical Records

. Human Resource Software

. Payroll and Book Keeping experience

. Audit Analytical

Professional Experience

Jones Outreach Services, LLP Human Resources/ Executive

Manager 09.01.2012 - 08.2014

Support the company operations and ensure the quality of work and services,

production efficiency, and the cost-effective management of the different

resources. Support operations and administration of agency by advising and

informing employees and/or contractors of any out of compliances areas.

Effectively managed the human resources of the organization according to

policies and procedures that fully conform to current laws and regulations.

Maintain successful audits with no paybacks from ECS, IRS and/or Workers

Comp agencies for the agency.

Managed a $500k budget and a workforce of 15 medical doctors and

professional services staff

Complete all Medical Billing for the agency

Maintain all bookkeeping

Process payroll and ADP payroll systems

Sunrise Clinical Associate, PLLC Human Resources/Executive

Assistant 09.2012 - 08.2013

Processed payroll, background checks and coordinated drug screenings.

Expedited preparation and compliance of files for health organization

accreditation.

Scanned confidential documents into electronic filing system and

categorized them for retrieval and review.

Monitored employee file compliance by utilizing computer system to generate

reports.

Audited each employee file to update incomplete and missing paperwork in a

timely manner.

Created new programs for the agency and enhanced exciting programs growth

of revenue. Added additional sites to the organization.

Completed all credentialing for new insurance companies for agency and all

professional staff to be linked to the agency.

Positive Perspectives, LLC Executive Director

01.2009 - 09.2012

Managed a $1M budget and a workforce of 25 medical doctors, professional

counselors and administrative staff.

Develop and maintain leading relationships with banks, network providers

and state organizations

Keep chief executives abreast of his companies' financial affairs by

preparing cash flows and quarterly statements of new worth

Drafted and edited business correspondence for professional offices that

included attorneys, marketing firms, CPA firms, small startup businesses,

and a recruiting agency.

Develop policy manual with help of operations and HR Department

Keep records of all accounts receivable and payables

Prepared business taxes and submit to IRS

Other duties

Sigma Healthcare Services, LLC Executive Assistant

03.2009 - 05. 2010

Ensured flawless execution of organizational events

Improved and prepared visual presentation materials for executive-level

meetings using PowerPoint & Flash

Rewarded for resolving problems in maintenance of confidentiality of

sensitive information

Other Duties

Conserved manager's time by assuming administrative details

Coordinated a system for managing office routine work

Expedited handling of personnel correspondence and phone calls

Dominion Healthcare Services, LLC Medical Records Director/

Executive Assistant 06.2007 - 01.2009

Draft and edit executive-level presentations, memorandums, and

correspondence.

Arrange business travel and complete lengthy expense reports for

international and domestic trips.

Manage multiple administrative projects simultaneously, and monitor

progress to ensure deadlines are met.

Answer all incoming calls, routing each one to the correct staff member and

recording detailed messages when required.

Provide support and oversee each sites medical records assistant and office

manager. Handled all key issues related to medical records and senior

management.

B & D Behavioral Health, LLC Administrative Assistant /

Billing Assistant 05.2006 - 06.2007

Answered a high volume of incoming calls and in-person inquiries from

clients and colleagues; treated each person with respect and provided

information and referrals.

Obtained patient's insurance benefits, process patient co-payment and

assist billing analyst on submitting patients insurance.

Maintained electronic medical records system and used software for

scheduling patient in/out of sessions

Obtained daily bank deposits to submit

Other duties

Triumph, LLC Administrative

Assistant/ Medical Records Manager 06.1999 - 06.2006

Created highly effective organizational and filing systems, including quick

and thorough indexing, filing and offsite storage, resulting in easy access

to critical information and streamlined office functioning.

Coordinated and set up high-level conference calls, board and management

meetings, special events and travel arrangements for top executives.

Conducted extensive Internet research on competitors and potential

acquisitions, reporting findings to CFO. Developed, formatted and

maintained databases.

Updated and maintained CEO's calendar, completely re-organized the

Executive and Finance libraries, and assisted managers with special

projects as needed, including building renovations and office move.

Other Certification

Computerized Office Administrative August 2002

Medical Billing/Front Office April 2009

Human Resources September 2009

CPR and First Aid Instructor August 2013 - August 2015

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