Customer Service Human Resources

Jakub Lech

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E DUCATION

Master of Business Administration Accepted- Starting Fall 2014

Ashland University Ashland, Ohio

Concentration: Project Management

Bachelor of Science in Public Health December 2013

Kent State University Kent, Ohio

Concentration: Healthcare Administration

Minor: Human Resource Management

Recipient, Kent Bound Scholarship, Phi Theta Kappa Honors Society Scholarship

3.75 GPA (Magna Cum Laude)

Associate of Arts in General Studies December 2012

Cuyahoga Community College Cleveland, Ohio

Recipient, Jerry Sue Thornton Scholarship

3.80 GPA (Magna Cum Laude)

S ignificant course work

Public Health: Epidemiology, Biostatistics, Communicable Diseases, and Prevention and Control of Diseases

Human Resource Management: Dynamics of Leadership, Law in HRM, and Practicum in HRM

Healthcare Administration: Health Economics, Medical Sociology, and Health Ethics

S ignificant projects

LEAN in Higher Education Practicum course, Spring 2013

Worked with Kent State University’s Human Resources Department on LEAN Implementation. The team

consisted of five group members and the practicum took four months. Did research on LEAN

implementation and proposed advice on implementing lean at Kent State University.

Recruitment and Retention Plan Robinson Memorial Hospital, Summer 2013

Main project as a summer HR intern at Robinson Memorial Hospital. Worked with five HR professionals

within a time period of three months. Did research on best practices of retention and recruitment in

healthcare industry. Made changes to the plan and statistics based on my research findings.

H onors & Affiliations

Member, Golden Key International Honour Society 2011- 2013

Member, Society for Human Resource Management 2012- Present

Member, Alpha Phi Omega Service Fraternity 2012- 2013

Member, Phi Theta Kappa Honor Society 2009- 2011

Awarded, Dean’s List Six Semesters

Awarded, President’s List Two Semesters

V olunteer E xperience

Alpha Phi Omega Service Fraternity Kent State University

Sat on the service committee and contacted other organizations for possible service opportunities

36 hours of volunteer work completed

Jakub Lech 1

W ork Experience

Retirement Plan Specialist January 2014- Current

Summa Health System Akron, Ohio

Provides administrative support for Summa's defined benefit and defined contribution plans. Processes

required benefit plan distribution forms/disclosures at termination/retirement.

Assists employees with inquiries related to 403(b)/401(k) eligibility/participation.

Assists department with processes to ensure on-going compliance with applicable federal regulations related

to ERISA, DOL, IRS, the PBGC, and 5500 reporting.

Employment Specialist August- December 2013

Summa Health System- Randstad (Intern/Temporary Assignment) Akron, Ohio

Provided direct support to the recruitment team by assisting in identifying and screening appropriate

candidates to meet our client requirements.

Processed employment applications and assisted new hires navigate the on-boarding process.

Conducted background checks, education verification and employment verification on perspective

candidates. Operated multi line phones and transferred calls to the correct source.

Served as a resource to other areas of Human Resources, especially labor relations and workforce

development.

Human Resources Intern Summer 2013

Robinson Memorial Hospital Ravenna, Ohio

Gained experience with development of various policies and procedures. Developed and researched record

retention policy that complies with State and Federal Regulation.

Developed and introduced the education verification policy for the hospital.

Updated and conducted research on Recruitment and Retention plan (See above). Researched changes

made by Affordable Care Act.

Customer Service Representative August 2006- August 2013

Pet Supplies “Plus” Middleburg Heights and Streetsboro, Ohio

Greeted and acknowledge all customers in a friendly, professional manner and provide quick, responsive

customer service. Completed sales transactions, processed customer payments and operated cash register

of up to $2,000 dollars.

Assisted and advised customers on nutrition and health of their pets.

Worked with General Manager to make sure inventory levels were correct and inventory loss was minimized.

Contributed to customer satisfaction survey score increase at Streetsboro, Ohio store.

Administrative Supervisor June 2005- August 2012

Village Motel Strongsville, Ohio

Oversaw daily operations of the motel, including sales, customer retention and marketing.

Directly supervised the facility and registered guests, filed taxes and transferred calls to proper guests.

Made sure guests were satisfied when leaving and conducted surveys for any feedback or suggestions.

Made sure that facility was compliant with State and Federal safety regulations.

Increased customer retention by 27% from 2006 to 2012.

S pecial Skills

Proficient in Microsoft Office, Lawson and Fluent in Polish.

P ersonal interests

Running Biking Hiking Economics History Philosophy Traveling

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