Customer Service Manager

Rosa Marquez

*** ****** **** ** ****, TX *****

Phone: 915-***-****

Email: ************@*****.***

Objectives:

Hard-working, looking for an opportunity to use my knowledge and experience. Detail-oriented,

Committed and motivated, Strong work ethic, the ability to learn concepts quickly, self-starter,

reliable, well organized and dependable.

Skills and Abilities:

QA/Customer service-oriented Proficient in the following computer programs / Microsoft word,

Excel, Power Point, Internet, E-mail, General office skills, Meticulous attention to detail,

Strong problem solver, Dedicated team player, Self-directed Professional and mature.

Safety committee member for 10 yrs.

Bilingual English / Spanish

Experience: Nov 2003 – Aug 2014 Santa Teresa,

NM

STERIGENICS

Quality Assurance Technician

• Monitors the quality and integrity of information for all sterilization process history

records (Batch Records).

• Responsible for issuing release of process material in E1 (Edward Enterprise One)

system, preparing mailing customer paper work upon request.

• Assisting on correction actions and process improvement activities and assists in

appropriate re-training.

• Assist the QA Manager in all activities relevant for FDA, Customer and regulatory audits

“as needed”

• Responsible for monthly review reports (Total Quality Management) and other request

upon management.

• Responsible for executing equivalency studies/reports.

• Responsible for quarterly environmental monitoring (EtO Test) of employees.

• Maintain customer master files and training records.

• Conducting housekeeping audits in accordance with written procedures

• Maintain all related training programs

• Preparing short documents using word processing, spreadsheets and filing.

• Assisting the Validation Coordinator with validations duties as assigned.

• Provide backup support for the QA Manager in a variety or functions.

• Performs a variety of clerical duties including greeting visitors answering and directing

calls.

• Assists with other tasks assigned by management.

April 2000 – June 2003 Santa Teresa, NM

Siemens VDO Automotive

Receptionist / Customer Release Analyst

• Print/process releases when received for Chrysler, Ford, GM, Honda & all other

miscellaneous customer releases in SAP system.

• Cums accuracy to be current in scheduling agreements.

• Investigate all discrepancies adjust if necessary to meet customer cums, P.O.D.’s if

necessary.

• Create ship to’s and scheduling agreements if needed.

• Responsible for inventory spreadsheets at the end of the month, and creating charts

presentations if requested by management.

• Help coordinate with shipping documents (separate paperwork for warehouse).

• Dispatching trailers with shipment and manifest.

• Scheduling pick-ups

• Responsible for payroll for 40 employees.

• Keep fills organized

• Distribute mail/faxes to manager and co-workers

• Maintain office in order and notify management of all issues requiring attention.

• Order inventory of all office and warehouse supplies.

• Other duties: answering phones provide information, filling, print labels if needed and

any request made by management.

Education:

GED – Dona Ana Branch Santa Teresa, NM

References:

Available upon request

Contact this candidate