Quality Assurance, Project Management, Scrummaster

Preetha Rajarajan

*************@*****.***

(CSM, ISTQB, QTP and MCP certified)

Experience Summary

Over 9+ years of experience in Software Quality Assurance as Lead Test

Engineer, Test/Programmer Analyst on .NET, Java and Pega BPM based

intranet and internet applications with SQL Databases and Mainframe based

backend/providers

Hands-On experience as a Scrum Master in Scrum-Agile Methodology for

group collaborations, user stories, scrums, sprints and working for continuous

quality improvement of monthly deliverables

Microsoft Certified Professional (MCP) and Certified Scrum Master (CSM)

with certifications on Testing tools and Processes like ISTQB and QTP

Experienced and trained in Pega Test Management frameworks

Expertise on Quick test professional automation tools to automate recurring test

scenarios

Experience as Onsite QA Application lead since 2+ years managing and

coordinating test activities for 40 test resources in offshore/onshore/nearshore

locations.

Experience as a End-to-End Test Lead for past 4 years coordinating Testing

related activities for several interfacing teams as part of the projects handled and

responsible for Test deliverables including financial Management

Experience as a Programmer and Test Analyst for 3 years on a multi-tier

architecture based Service Delivery Platform developing functional and non

functional test cases and scripts to address potential issues, software scenarios

and fixing them along with regression and negative testing.

Experience at customer location American Express Technologies, Florida, US

for 5 years handling Lead role and Test Management primarily for American

Express Sales and Servicing Portal projects in a Lead role

Currently working with Tata Consultancy Services Limited for American

Express client as Quality Assurance Lead

Academic Qualification

Bachelor of Engineering in Information Technology (B.E.IT)

Skill Summary

Specialization in functional, integration, regression, black box, negative, GUI

testing, back-end testing, in different stages of Software Development Life

Cycle (SDLC) using Waterfall Model

Expertise in test plan and design, test script development, risk assessment and

implementation of test procedures in manual and automation testing to identify

software problems and ensure quality control

Experience with using LISA virtualization tool for the AESP projects managed,

other virtualization tools prior to LISA include AELN simulator (internal AESP

application tool) which help develop and test different software scenarios.

Experience on Automation tool -> Quick test professional that enables recurring

test scenarios to be automated, used for regression testing on projects.

Specialization in Quality Centre tool for requirement traceability, documenting

test results and software defect/bug tracking with expertise on QC dashboard

to pull test metrics related graphs

Experience in analyzing, processing and programming test requests which

involves running mainframe jobs and scripts with knowledge of JCL, DB2

Experience in detecting defects in software process flows, analyzing the root

cause and fixing them by using TCS internal proprietary tools like Infrex and

Assent

Extensive knowledge of building/programming test frameworks for n-Tier

Architectures with .NET, Java and Pega BPM, Web Services and MQ

middleware and Cobol Mainframe and SQL backend

9 years of Strong and extensive Business domain knowledge of Financial and

banking verticals and overall understanding of the involved technical

platforms and architectures

As End to End test manager worked and successfully lead more than 50 major

projects in which several projects had different strategies implemented that

caused reduced risk for implementation

Projects managed as Application test lead for system integration testing around

more than 100 had zero post-SIT defects considering the risk assessment factors

mitigation approach adopted

Trained, experienced and certified in Agile Scrum methodology as a Scrum

Master that supports iterative approach in delivering launch able product at the

end of every stage

Extensive Experience in Effort, Schedule Estimations and Project Planning

required for implementing technology projects.

Exceptional written/verbal communication skills, including the ability to

effectively document procedures, processes and results.

Received star awards and G1 ratings (top rating as part of the feedback process

from Project Managers worked on the projects managed) for all projects handled.

Professional Memberships / Certifications / Appreciations

Certified Scrum Master (CSM) August 2012

International Software Testing Qualifications Board June 2009

(ISTQB) Certified Tester Foundation level exam

Mercury Certified Professional on Quick Test July 2006

Professional (QTP)

Microsoft Certified Professional MCP – 70-305 Aug 2005

Appreciation from customer received for several Jan 2010

projects implemented, certificate of appreciation

received for LOWE project

‘On the spot’ TATA awards and Appreciation Note 2009 till date

received from TCS leadership as part of TCS GEMS

for the success of Contact history program handled as

E2E TM for all phases

Technical Skills/Competency

Project Methodologies: Agile Scrum, Waterfall

Testing and Bug Tracking: Mercury Quality Centre, Quick Test Pro, TCS Proprietary

tools like Infrex, Assent, Test Case Analyzer

Languages: ASP.NET, VB.NET, Java, VBScript COBOL,JCL

environment

BPM: Pega PRPC Testing Framework

Servers Internet Information Server (IIS), WebSphere, WebLogic

Tools: Pega PMF, LISA Simulation Tool, AELN, Internal tools for

Capacity and Schedule management

Job Experience

American Express Servicing Portal is used by Customer Care Representatives of

American Express to service the card members on various fronts. This application is

developed in .Net and the back end used is SQL/DB2-Mainframes. Based on the

changing business needs, there are several software projects executed by American

Express Technologies. This project is about providing AXP with additional features

on its Intranet portal.

GSQO (Global Services Quality Organization) serves as an independent testing

team supporting Software Quality Assurance as part of the development Lifecycle

for all AXP application project changes. Software Quality Assurance encompasses the

entire software development process including processes like requirement definition,

software design, build/programming, and testing and change management.

My professional experience primarily caters to AESP application within GSQO as

listed below:

Job Roles and Responsibilities

Lead Quality Assurance Engineer/Onsite Application Lead:

Primary contact with the customer, identify their needs and provide timely

support by coordinating with offshore team.

Provides status updates on current projects, risks, issues, escalations to Business

Prepare schedule and design strategies to ensure quality control within the scope of

the project and meeting the delivery dates

Baseline the overall test strategy with identified test phases and high level timelines

aligned with the overall project plan

Design and develop end to end test scripts to identify software problems,

traceability of all the requirements and reporting bugs /issue with identified

severity levels to the application teams

Coordinates with SQP teams on derived monthly metrics for better quality

in testing

Communicates process updates to the team and ensures testing standards are met

Collaborates across multiple, cross-functional teams to skilfully execute on

milestones and deliverables in a timely manner

Assists in the development and implementation of policies and procedures for the

Testing & Quality Assurance function

Promotes continuous improvement in Testing & Quality Assurance services by

maintaining best practices and knowledge repositories

Mentoring and training the team on best practices and processs

Quality Assurance Engineer / Lead Test Engineer :

Ensures project delivery in accordance to SDLC, SOX standards & processes for the

portfolio

Provides a strong leadership role to drive testing deliverables (planning,

estimation, execution, etc.), resource utilization, and process management across

various applications involved in the project

Monitor and drive the progress of testing across multiple project/programs within

the portfolio supported, including reporting of budget, status, risks and issues (in

relation to testing activity/defect resolution activity or number of change requests)

Provides UAT support for Business Partners and Systems Assurance

Prepare project sizings, estimates resource need, manages funding, forecast .

Baseline the overall test strategy with identified test phases and high level timelines

aligned with the overall project plan

Identify LISA & automation opportunities and works closely with those teams for

the planning & implementations

Drive monthly/quarterly meetings with directors & responsible for quality

compliance

Ensure all signoffs are on target and document test deliverables to quantify the

metrics.

Share testing best practices with the project teams on an ongoing basis once the

project is implemented

Ensures that risks are identified, risk assessment data is prepared, and control plans

are complete. Reports risk status to senior management and the customer

Test Engineer/Programmer Analyst

Interacting with clients in collecting high level user requirements, converting them

to system and test requirements, estimating the time required and getting

documentation signoffs

Builds frameworks for n-Tier Architectures with .NET, Java and Pega BPM, Web

Services and MQ middleware and Cobol Mainframe and SQL backend

Undertakes reviews of test plans to ensure quality software delivery in terms of

testing business functionality, performance, scalability, reliability, usability and

security/compliance

Develops and executes test cases/scripts utilizing applicable testing software

Detecting defects in software process flows, analyzing the root cause and fixing

them by using TCS Internal proprietary tools like Infrex and Assent

Coordinate with interfacing teams which interact with AESP application and

update the configuration/system settings appropriately to retrieve data

Monitors and tracks resolution of defects, coordinating with development

resources in order to prevent, report and resolve defects

Analyses quality assurance metrics, such as defects, defect counts, test results and

test status

Performing Manual/Automated Testing of the required scenarios as part of the

project and document results in Quality Centre.

Job Assignments

Major Projects Strategy used

SPLASH Batch migration between various SDLC phases ensuring phase

containment and compliance as per testing methodology.

AIU Project involving backend changes, testing with xml tool for

Decommission comparison with before/after changes on decommission of profiles.

Uxnext This project uses Simulated data which involves recorded data

Heuristics from the source than the actual data itself this helps in project

delivery with cost and schedule saves.

Click to This project involves integrated testing between Online and offline

Call/Co interface that allows call routing to occur for the screen pop testing.

browse Upto 10 applications were impacted – which was effectively

managed within the existing delivery date and no impact to

cost/schedule.

Post implementation issues were nil owing to the fact that every

scenario was simulated in test environment and tested thoroughly

for sanity check before going to production

NET This project involves unique way of testing the new replication

Operation database developed as part of this project that backs up the data –

Maintenance testing involved before/after changes, along with comparison of

tool data fields with BAU to ensure integrity.

Batch run was involved to validate the updates made over large

volume of data.

Customer As a tester/test analyst involved in manual/automation testing of

Relationship the application from UI that interfaces with middle tier and

Capability mainframe as back end.

Membership As a test analyst performed test coordination and test activities for

Rewards this new application launch.

Pinnacle As a test engineer was involved in coordinating test activities for

the enhancements of this application.

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