Customer Service Administrative Assistant

LaCresia L. Murriel

*** ***** ***** ***** ****, TX 774**-***-***-

**** ********@*****.***

PROFESSIONAL SUMMARY

Office professional with over 15 years of valuable experience who

successfully supports complex, deadline driven operations and strong

organizational, technical and analytical skills.

HIGHLIGHTS

. Accounts Receivables/Payables

. Corporate Billing

. Office Coordination

. Human Resources

. Customer Service/Sales and Retail

. Document & Presentation Creation

. Executive & Administrative Support

. Insurance Claims

. 10 Key Data Entry

EXPERIENCE

Briggs Equipment Administrative Clerk 03/2014-05/2014

. Provided administrative support to the Branch and Service

Managers.

. Responsible for opening and closing of service and work order

tickets

. Responsible for entering work order time postings and preparation

for employee payroll.

. Demonstrated good phone etiquette along with the ability to work

with minimum supervision.

Cahaba GBA and Chickasaw Nations Industries Medicare Case Analyst

01/2009-01/2014

. Prepared project and status reports to submit to management on an

ongoing basis.

. Worked with teams to solve business problems to accurately analyze

the needs and improve quality for customers and received 6

recognition awards from management.

. Posted invoice payments to client accounts, and provided service

and support for all billing or account inquiries.

. Processed incoming correspondence from customers regarding patient

account status using HIPAA Privacy and Security regulations.

. Provided account monitoring of delinquent or past due accounts,

and collaborated closely with beneficiaries, insurance companies,

and attorneys to resolve billing disputes.

Tempstaff Executive Administrative Assistant 04/2007 to 01/2009

. Planned and coordinated corporate luncheons, and developed

presentations for related on-site and off-site meetings.

. Organized and maintained file correspondence, systems and other

essential records.

. Handled the tasks of recording weekly minutes for meetings per

management requirements.

. Prepared, verified and corrected employee wage and claim forms before

entering into database.

Mid America Computer Solutions Administrative Assistant 09/2006 to

04/2007

. Provided administrative support for various departments and divisions

such as answering telephones, assisting visitors and resolving a range

of administrative problems and inquiries.

. Performed filing, data management, drafting and editing short office

memos

. Developed and maintained data, and performed routine analyzes and

calculations in the processing of data for recurring internal reports.

. Proficient in all aspects of accounts payable, accounts receivable,

general ledger and customer service, and reconciliations.

Terminix International Human Resources Assistant 01/2003 to 12/2005

. Managed, organized and updated files, records, correspondence, charts

and reports for all employees.

. Served as a link between corporate management and branch management by

handling questions, interpreting and administering contracts and

helping resolve work-related problems

. Responsible for organizing and bringing Human Resources file room up-

to-date, interacting with several individuals on ways to improve file

management.

COMPUTER SKILLS

Oracle Financial Systems

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Lotus

EDUCATION

University of Phoenix Presently Attending 2013

Masters of Business in Marketing

University of Phoenix Graduated 2011

Bachelors of Business in Management

Axia College of University of Phoenix Graduated 2008

Associates of Business in Administration

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