Customer Service Manager

John Wei Guan

*** **** ****** ******** ** ***** 917-***-**** ********@*****.***

EDUCATION

THE FOX SCHOOL OF BUSINESS, TEMPLE UNIVERSITY, Philadelphia, PA

Master of Science, Actuarial Science, August 2013-

Relevant Coursework: Applied Predictive Analysis, Actuarial Modeling, and Corporate Finance

STONY BROOK UNIVERSITY, Stony Brook, NY

Bachelor of Science, Awarded May 2013

DOUBLE MAJOR: Applied Mathematics and Statistics, Economics

Relevant Coursework: Data Analysis, Time Series Analysis, Econometrics, and Financial Mathematics

SOA Exams: Passed P-Exam, September 2012

- Secretary - Treasurer - Vice President, Stony Brook Chess Club, 2009-2013

- Special Event Staff, Confucius Institute at Stony Brook University, 2011, 2012, 2013

EXPERIENCE

ASCEND BUSINESS CLUB AT STONY BROOK UNIVERSITY, Stony Brook, NY

Club Instructor September 2012-May 2013

Taught a wide range of mathematical topics including calculus I-IV, theory of interest, and stochastic processes to 15-

20 students per week

Prepared and distributed in-class lectures and posted study sheets and exercises on club website via Google sites

weekly, and created and distributed practice exams before each midterm

Hosted weekly online group and individual study sessions via Google Hangout to discuss mathematical related topics

Met with eight students one-on-one and provided tutoring according to students’ needs, background, and abilities

EDGE CONDOMINIUMS, Brooklyn, NY

Desk Clerk May 2012-August 2012

Maintained business services for more than 150 residents using building management software to make reservations,

request housekeeping and maintenance services, and notify residents of package/mail deliveries

Entrusted with the responsibility of working as concierge during peak hours by management to provide business

services including registering and escorting incoming guests to residents’ condo and contacting

PARAGON CLEANERS, Queens, NY

Inventory Manager May 2011-August 2011

Maintained daily inventory for a dry cleaning business serving the boroughs of Brooklyn and Queens through marking

and reorganization of incoming and outgoing laundry

Provided customer service through laundry and clothing repair drop-offs and pick-ups by answering questions,

concerns, and complaints and escalating specific issues to the appropriate supervisor on a daily basis

KNUGENX, New York, NY

Teacher Assistant May 2010-August 2010

Distributed daily assigned study lessons from teachers and assisted groups of 20-30 grade-school students with

reading, vocabulary, and algebra assignments and weekly quiz reviews

Tutored and assisted students individually to help reinforce learning concepts and review lesson plans to improve

overall performance in class

Supervised more than 100 students during lunch in school cafeteria and field trips to parks and movie theaters

WSP FLACK + KURTZ, New York, NY

Assistant Accountant July 2009-August 2009

Provided accounting services by compiling accounting reports and spreadsheets to check for credit and debit accuracy

pertaining to salary expenses, accounts payable and receivable, and expenditures for more than 100 employees

Reconciled discrepancies in past quarterly reports, such as changes in positions, employee salary, and number of

employed individuals

Assisted Accounting Manager with administrative tasks including setting up phone calls, making copies, and writing

letters to employees and other department mangers

ADDITIONAL

Microsoft Office (Excel, Word, Powerpoint, Access), Excel VBA & macro, SAS, SQL, MiniTab

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