Customer Service Sales
Resume:
Eric D. Jackson
University Heights OH 44118
********@*****.***
CAREER SUMMARY
Supervision and Management experience in various customer service industries, self-motivated, Customer friendly,
Team player with experience of working with and through other people, well-diverse in problem solving and multi-
tasking skills.
SKILL AND QUALIFICATIONS
Supervision/Management Background Service Technician
Customer Service Math Skills
Communication Skills Computer Skills
Trouble Shooting/Problem Solving Machine Operator
Good Working with Hands/Tools Licensed Tow Motor Operator
Navigate/Driving Skills General Wiring
Quick Learner Dock Logistics
CNC Operator Attention to detail
Tooling Inventory Control
Conceptual Skills Supply Management
Process Improvement Functional and Technical Skills
Controls and Instrumentation Coordination
Calipers and Micrometers Digital Scales
Class A CDL School Bus and Passenger Endorsement
Tanker Endorsement Doubles and Triples Endorsement
ACCOMPLISHMENTS AND EXPERIENCE
Class A CDL
Obtained a Class A CDL with Airbrake, Tanker, and Doubles and Triples endorsements.
Have the ability to drive a Tractor Trailer including ; the ability to downshift, upshift, parallel park, alley
dock, lane change, double clutch, ability to make left and right turns, straight line backing, pre-trip/post-trip
and ability to complete daily logs.
Obtained a Passenger and School Bus endorsement.
Have the ability to drive School Bus including; the student drop-off, railroad crossing, straight line backing,
lane change, alley dock, parallel park, pre-trip/post-trip and ability to complete daily logs.
Firm understanding of all rules and regulations needed to safely drive tractor trailer as well as school bus.
ACCOMPLISHMENTS AND EXPERIENCE
CNC Operator/Machinist
Responsible for planning machining by studying work orders, blueprints, engineering plans, materials,
specifications, orthographic drawing, reference planes, locations of surfaces, and machining parameters,
interpreting geometric dimensions and tolerances.
Responsible for planning stock inventory by checking stock to determine amount available; anticipating
needed stock; placing and expediting orders for stock; verifying receipt of stock.
Responsible for programming lathes by entering instructions, including zero and reference points; setting
tool registers, offsets, compensation, and conditional switches; calculating requirements, including basic
math, geometry, and trigonometry; proving part programs.
Responsible for feeding mechanism by lifting stock into position.
Responsible for verifying settings by measuring positions, first-run part, and samples work pieces; adhering
to international standards.
Responsible for maintaining safe operations by adhering to safety procedures and regulations.
Responsible for maintaining equipment by completing preventive maintenance requirements; following
manufacturer’s instructions; troubleshooting malfunctions; calling for repairs.
Responsible for maintaining continuity among work shifts by documenting and communicating actions,
irregularities, and continuing needs.
Responsible for documenting actions by completing production and quality logs.
Responsible for updating job knowledge by participating in educational opportunities; reading technical
publications.
Responsible for taking measurements; detecting malfunctions; troubleshooting processes; adjusting and
reprogramming controls; sharpening and replacing worn tools; adhering to quality assurance procedures
and processes.
ACCOMPLISHMENTS AND EXPERIENCE
Customer Service
Managed team of 12 in a store with gross income of 1.2 million dollars annually.
Managed team of 12 had over 30% in increased sales from previous year.
Managed a team of 12 that won a 6 week sales contest with a 40% increase in sales from previous year
which was tops in district.
Managed team of 8 that turned around stores inventory loss of over 12% previous 6 years down to .35% in
my first 3 months and was recognized by RSVP.
Trained 3 employees that went on to manage their own stores.
Responsible for interviewing/hiring potential team members.
Ensured promotions were accurate and merchandised to company standards.
Responsible for providing and organizing training and development sessions.
ACCOMPLISHMENTS AND EXPERIENCE
Service Technician
Responsible for locating and repairing defects in existing systems.
Responsible for stringing and repairing telephone and television cable and other equipment for transmitting
messages for television programming.
Responsible for daily service route which included everything from a new service installation, service
upgrade or downgrade or service disconnection.
Responsible for securing new customers/services.
WORK HISTORY
National Plating, Cleveland, OH Machine Operator 2010-2013
Time Warner Cable, Cleveland, OH Service Technician 2008-2008
Norman Noble, East Cleveland, OH Machine Operator 2005-2008
Footlocker Inc., Richmond Heights, OH Store Manager 2000-2004
EDUCATION
Shaw High School Diploma
Vocational Program Accounting Certificate
Tri-C Truck Driving Academy Class A CDL Certificate
Contact this candidate