type up to 88 WPM, excellent communications skills, intellectual
Resume:
Norma Sánchez
*** **** *** ***** **. Richmond, TX. 77406 832-***-**** ************@*****.***
Education:
• Alief Hastings High School Houston, TX.
High School Diploma 2008
Graduated 108 out of 830 students
Featured in “Who’s Who” for English
Graduated with Cum Laude academic honors
• University of Houston- Downtown Houston, TX.
Undergraduate student majoring in Psychology
Expected graduation in December 2014
Work Experience:
• City of Rosenberg Rosenberg, TX.
Communications Specialist July 2014- August 2014
o Answer non-emergency line for Rosenberg Police Department.
o Dispatch calls for Police and Fire Departments
o Transfer callers to their desired department
o Aide the public on general questions
o Complete close patrol and repossession forms at over 70 WPM
• Dan’s Auto Sales Houston, TX.
Secretary June 2006- July 2014
o Establish and maintain friendly, professional relationship with clients and vendors
o Send and receive faxes and e-mails
o Sort and send mail
o Respond to all possible inquiries about the company and vehicles to the best of my knowledge
o Answer and direct all phone calls
o Clerical duties, such as making photocopies of all documentation and properly organizing and storing such documents
o Complete all necessary paperwork for vehicular title transfers and lost titles
o Bookkeeping and inventory
o Input and retrieve all documentation into the computer
o Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)
• Collision Motor Specialist Inc. Houston, TX.
Secretary November 2011- February 2012
o Greet and treat the customers in the same manner that I would want to be greeted and treated
o Be well informed on all merchandise and special offers in order to pass that knowledge to the customer
o Bookkeeping and inventory
o In charge of all transactions (cash, check, credit/debit card)
o Direct all phone traffic
o Send and receive faxes
o Organize all customer documentation
o Send and receive postal mail and e-mails
Volunteer Work:
• Grace United Church of Christ Houston, TX.
o Feeding the homeless at George R. Brown Convention Center 1993 to 2008
o Active member
• Houston Police Explorers Houston, TX.
o Helping to educate people about the law and cleaning Houston’s streets 2004 to 2006
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