Customer Service Engineer
Resume:
David R. Gardenhour
Helena Al 35080
**************@*****.***
Honda Manufacturing of Alabama – Lincoln, Alabama – Equipment Service Associate – 2012 to Present
(Multi-Craft) Maintain, troubleshoot and repair, automation, machine tools and robots for the machine department in
the engine plant, primarily for the crankshaft and connecting rod lines. Equipment consisting of grinders, lathes, mills,
drills, gantry, robots, conveyors, gages and more.
U.S. Steel - Fairfield, Alabama - Technician, Electronics & Instrumentation - 2010 to 2012
Maintain, troubleshoot, calibrate, repair and modify electronic and instrumentation equipment including electronic and
pneumatic controls, PLC's, pressure and flow transmitters, gas analyzers, wireless equipment, video, various
measuring and monitoring instruments and controls.
Toyoda Machinery USA – Wixom, Michigan – Field Area Service Manager / Service Engineer - 2005 to 2009
Precision automated grinding machinery for the automotive and aerospace industry. Cylindrical, cam and crankshaft
grinding applications and processes. Installed setup, programmed (CNC, PLC), tested and debugged equipment. Run-
off qualified and commissioned equipment. Troubleshot, refined and modified production processes. Troubleshot,
repaired, and modified CNC and PLC controls, electrical, mechanical and hydraulic/hydrostatic equipment, and
provided Tech Support to customers by phone and email. Determined and estimated timelines, manpower for work
completion, scheduled, coordinated and organized projects and work, with minimal downtime to equipment or
production. Supervised and lead work projects in field at customer locations. Developed training course content and
materials and facilitated training classes. Prepared and communicated reports internally externally. Traveled domestic
and internationally to customer locations. Received on-hands factory training, on site in Japan at Toyoda (JTEKT)
facility.
BP Solar – Fredrick, Maryland - Maintenance Technician - 2005
Maintained, troubleshot and repaired electronic, electrical and mechanical automated equipment used for
semiconductor manufacturing. Equipment included automated and robotic pick and place systems, PLC's and motion
controls, vision systems, chemical baths as well as manual equipment.
Landis Gardner – Waynesboro, Pennsylvania - Project Engineer R & D Test Lab / Set-up Technician / Machine
Wireman - 1995 to 2003
Precision automated double disc, cylindrical, cam and crankshaft grinding machinery for the automotive and aerospace
industry. Performed and documented process developments for precision grinding machinery. Prepared and
communicated reports internally and externally to customers and venders. Provided product support and training both
in house and at customer locations. Interpreted and analyzed data pertaining to part quality and machine production.
Set-up of machine axis and tooling. Performed tests and test grinding on precision grinders to achieve strict and
precise geometrical tolerances while improving, developing, and testing processes, tooling, and equipment. Identified,
troubleshot and resolved machine and process problems. Installed, run-off, qualified and commissioned equipment.
Traveled domestic and internationally to customer locations.
Dynamark – Hagerstown, Maryland - Service Manager / Technician - 1988 to 1994
Supervised and managed 24-hour customer service department servicing commercial, industrial, government and
residential customers. Lead, coordinated and scheduled work assignments and approved work orders. Installed,
repaired and programmed electronic security, surveillance and camera systems. Addressed and resolved customer
complaints and concerns. Prepared customer job quote estimates.
Sikorsky Aircraft – Stratford, Connecticut - Electrical Installer (Aircraft) - 1990 to 1991
Install Wiring, Avionics and performed wiring changes to Aircraft.
Waynesboro Autobody & Glass – Waynesboro Pennsylvania - PA Certified Licensed Automotive Inspection
Mechanic – 1982 – 1988
Pennsylvania state safety inspections on automobiles, including all required record keeping and documentation
verification. General automotive mechanical repairs and maintenance. Scheduled customer appointments. Prepared
customer bills and estimates.
U.S. Department of Army – Letterkenny Army Depot Pennsylvania CO-
OP Student Electronics – 1981 -1982
Electronics – Cooperative Education Program with Franklin county Career and Technology center (Franklin County
Vocational Technical School
Education
U.S. Department of Army - Electronics CO-OP Student 1981 to 1982
Electronics, Cooperative education program with Franklin County Career and Technology Center.
Franklin County Career and Technology Center 1979 to 1982
Electronics Technology
Waynesboro Area Senior High 1979 to1982
Penn Foster College
Business Management Courses
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