Michele Jolie-RobertsMichele Jolie-

RobertsMichele Jolie-Roberts

**** ** ***** ***. *********, WA. 98683 Phone: 512-***-**** E-Mail: acfhay@r.postjobfree.com

Objective

** ***** . . . **********ed IT network / computer support success leadership Information Technology operations, systems enhancement

and implementation. Successful track record includes database design and application management, network planning, contract

negotiations, procedure and policy writing, pricing and sales, customer service, keeping schedules, equipment purchasing, provided

services of subcontracting, and direction of IT personnel. Definitely a Self-starter and high achiever with a motivation to bring the

highest of quality product the industry has to offer for customer satisfaction.

Proven track record of completing on time high pressure IT rollouts and providing effective support to large numbers of users.

I like to get the client what they want achieved, sometimes looking where most won’t go.

Experience

Independent IT Consultant

MS-FIX-IT (DBA)

September 2012 – Present (1 year 9 months) Austin, Texas Area – referrals of companies using my services will be given upon

request. Thank you.

Hardware O/S Troubleshooting, expert in deployment of operating systems local & global, knowledge in Microsoft

Operating System currently Certificate on my MCSE, Networking, starting this day on hacking countermeasures month

one course with an on line university.

Proficient, with the following software MS Office, XP, 7, 8, NT, enterprise, Active Directory, Forrest, Proficient on all

standard Desktop Applications, well educated in care of customer service through years of experience both as an

employee and as a business owner.

• Financial - Business projection plan

• Installation of new network

• Development database for products

• Creating a executive summary

• Creating and expanding on policy’s and procedures

• Website support

• Creating client database

• System Security Administrator

• Backup of Computer Files

• Windows Operating Systems (Windows 7, Windows Server 2008)

• Microsoft Active Directory/Group Policies

• Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP)

• Virtualization: Server/Desktop (VMware, vSphere, View)

• Wordpress, editing, creating websites, CSS

Austin Travis County MHMR- System Administrator April 2009 to

Present

Responsible for Network Administrative activities related to IT infrastructure

• Responsible for analyzing customer needs and priorities for network design and implementation

• Managed the database required by the federal government for grantees.

• Managed, deployed and trained grant funded agencies in use of database system required by government for federal grants.

• Hired and managed two-member management information system (MIS) service who trained and supportive team.

• Managed 19 agencies two hundred users and over 150 federally funded grant programs with different reporting requirements.

• Accomplish annual new and complex projects requiring reports to effectively support participating agencies

• Windows environment, Schema and active Directory

• Using SQL, SAP, Business Objects, Visio, all Microsoft Professional suite, Crystal Reporting

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Michele Jolie-Roberts

3706 SE 139th Ave. Vancouver, WA. 98683 Phone: 512-***-**** E-Mail: acfhay@r.postjobfree.com

• Procedure for HIPAA Compliance

• Microsoft professional suite Excel- CAN reports and Adept at scripting/coding to accomplish task

• System administrator Grand excess to database and set securities, Responsible for disaster recovery

• Responsible for obtaining Government Grant for funding of IT department and fiscal responsibility

• Responsible for annual aggregated statistical information to the federal government

• Responsible for giving annual homeless statistical information providing the government with count of homeless populations.

• Responsible for attending community events pertaining to homeless housing and community events canceling the homeless

• Population

• As a system administrator for the city of Austin the database that I maintained gave access to countless number of nonprofits and support

programs for the homeless and various other citizens including veterans.

• Using SaaS typically accessed by users using web browser

Très Jolie Med Spa Austin TX Nov 05 – Oct O8

CEO

• Planned, designed, maintain Apple computers network, database for product/services, and managed business accounting

• Designed, planned, and managed Très Jolie’s marketing program and campaigns

• Established the med spa facility from the ground up next to the Hill Country Galleria.

• Selected and procured medical equipment for various aesthetic treatment programs.

• Hired and managed medical technical staff, doctors and contractors.

• Events to increase year round revenues, build customer base, and introduce new product lines

MS-FIX-IT Houston TX March 95 – Nov 99

Owner and Manager

• Computer IT Services firm specializing in small business applications.

• Designed networks for small business with up to 75 people

• Selected and procured equipment for network installations

• Hired and managed five-member network installation team

Landata Systems, Inc. • Houston • TX -Help Center Technician III Dec 98 – July 99

IT Services Firm supporting Stewart Title Company

• Supported over 2,500 end-users

• Provided telephone support for out of town users

• Repaired computers and resolved software issues

• Installed and configured both hardware and software

• Supported Microsoft office suite and other in-house software projects

Wang Houston TX Aug 98- Oct 98

World’s largest network solutions provider with $22 billion revenue

Roll-out Specialist / IT Support

•Participated in Roll-Out of 900 Dell PC configuration and software integration for Wang at Aramco Services Corporation in just three

months time. Set up of new hardware and software applications for all engineering departments

Telxon Corporation Houston TX July 97 – Aug 98

Company providing retail scanners for Wal-Mart

Technical Support / Roll-out Specialist

• Lead new PC rollout, supported existing PC’s and supported software, including but not limited to building and fixing of all

hardware.

• Installed Network lines for PC’s on desktops making changes to hardware and prepared for network administration.

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Michele Jolie-Roberts

3706 SE 139th Ave. Vancouver, WA. 98683 Phone: 512-***-**** E-Mail: acfhay@r.postjobfree.com

• Supported NT. 4.0 and 3.11 and 3.1 as part of my job and supported all office products.

• Sole hardware and software network support for 500 end users

Fluor Daniel Corporation Sugarland TX Jan 96 – May 97

Global oil refinery Construction Company

Senior Control Systems Technician

• Developed database in Access, dbase III & IV.

• Worked directly with lead engineers on projects, doing Specs, Procurement, Valve Sizing, I/O counts and indexing, worked doing

front-end work on index.

• Worked on various projects.

• Trained engineers on how to use access database applications.

Energy Packing Solutions, L.C. Houston TX March 95 – Dec

95

Subsidiary of Enron providing estimates for building oil refineries.

System Administrator and Programmer

• Purchased computer hardware and Software.

• Administrator of Windows NT network support and software applications.

• Provided software assistance in all computer matters

• Developed database for Enron project.

• Researched information for a large project that was a joint enterprise with Enron.

• Supported estimators in development of Database using Microsoft Access including Visual Basic programming

Community Administration Services • Tumbler Ridge • B.C. Canada Jan 94 – March 95

Local Municipality of Tumbler Ridge, B.C. Canada

• Provided On-call Technical Office support/IT

• Provided Technical Support to all community Center departments.

• Technical Support Specialist

• Installed computer software and troubleshot computer problems

• Maintained computers and all computer hardware.

Education

Okanogan University College • Kelowna • B. C. Canada Aug 1990

Computer Information Systems

Okanagan College CIS

Graduates of the CIS Information Technology

The Computer Information Systems (CIS) five courses in each semester, various areas of computing, specifically within

Hardware O/S Trouble Shooting, expert in deployment of operating systems locally & globally, Good knowledge in

Microsoft Operating System, Knowledge of Networking, Knowledge on MS Office package, Basics of Active Directory,

Proficient on all standard Desktop Applications, and customer service skills.

George Washington High New York City New York USA

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Michele Jolie-Roberts

3706 SE 139th Ave. Vancouver, WA. 98683 Phone: 512-***-**** E-Mail: acfhay@r.postjobfree.com

Skills

This is hard since I’ve learned so much, but a leader bringing out the best in employees and end-user support base with Strong

balance between support staff and client demands a proven self-starter. The ability to learn and master task to

understanding of new technologies, skilled to quickly reacts to urgency and act upon feedback at all times.

Fluent in both English and Spanish.

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