Customer Service Manager

NATALIE GONZALEZ

**** * ** **, *** ***, Hialeah, Fl 33012 Home: 786-***-**** Cell: 786-***-****

Email: ****.****@******.***

Professional Summary

Versatile property manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively.

Skills

l Tenant and eviction laws

l Knowledge of [Florida] real estate laws l Maintenance knowledge

Work History

Account receivable supervisor, 05/2012 to 06/2014 Florida property management group – Miami Lakes, FL

l Customer service-focused

l Exceptional oral and written communication skills l Entrepreneurial

l Verified that all customer complaints were handled promptly and appropriately.

l Followed up on delinquent tenants and coordinated collection procedures.

l Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident

statutes.

l Verified income, assets and expenses and completed file tracking sheet for each applicant. l Maintained constant balance of property petty cash account.

l Completed annual rent calculations using housing database software.

Assistant property manager, 07/2009 to 04/2012 Cadisa Inc – Miami, FL

l Carefully screened applicants for tenancy.

l Verified that all customer complaints were handled promptly and appropriately. l Communicated with landlord regarding building and tenant issues.

l Scheduled contractors for maintenance issues.

l Managed a community of nearly [573] apartment homes.

l Delivered emergency 24-hour on-call service for any tenant issues.

l Responded to all Common Area Maintenance (CAM) inquiries.

Education

High School Diploma: 2003

Hialeah Miami lakes Senior high - Hialeah, FL.

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