Customer Service Administrative Assistant

Felecia Johnson

**** ***** ****** *** Las Vegas, NV 89149* 702-***-**** *

*.***********@*******.***

Professional Experience

Because We Care LLC, Las Vegas, NV

Training Coordinator

2013 to Present

. Supervise behavioral health specialists and make sure they are

providing quality services to the clients served through appropriate

client assignments, case management, supervision, and review of all

rehabilitative progress notes.

. Train all behavioral health specialists on Medicaid requirements such

as HIPAA, confidentiality, and client rights. Provide other necessary

training that's relevant to behavioral health.

Kohl's Department Store,Las Vegas, NV

Sales Associate

2012 to 2012

. Performed cash and credit transactions for customer purchases and

payments.

. Solicited for credit and returned items to shelves and racks.

Clark County School District,Las Vegas, NV

2008 to 2011

Substitute Teacher

. Performed responsible and thorough classroom management for over 3

years.

. Formulated and implemented lesson plans according to instructions

while encouraging an atmosphere for learning including IEP's.

. Taught various subjects with understanding and helped individual

students with difficulties.

. Organized individual and group projects.

. Performed careful hall and outdoor supervision of student activities.

. Teacher of record for more than 15 special ed students.

Prestige Assisted Living, Las Vegas, NV

2008 to 2008

Personal Caregiver/Retirement facility

. Assisted residents with daily living activities and observed physical

health while performing vital signs.

. Became a companion to residents.

Silver State Mortgage, Henderson, NV

2005 to 2007

Administrative Assistant/Collector

. Helped Fund millions of dollars in loans, corresponded with various

mortgage officials, performed data entry, and maintained confidential

records.

. Handled tracking and receiving of payments for collections, answered

phones, and provided excellent customer service.

All About Home Care LLC, Las Vegas, NV

2003 to 2005

Office Assistant/ Personal Caregiver

. Performed errands for elderly/disabled clients, escorted to

appointments, and helped with bathing, grooming, and dressing.

. Managed household chores and meal preparation.

. Maintained confidential records, answered phones, billed clients,

prepared payroll, recorded A/P and A/R, wrote company memos and

letters, and office upkeep.

Education

. A.S. Small Business Management, College of Southern Nevada, Las Vegas,

NV

. In progress of B.S. in Business Management, Nevada State College, Las

Vegas, NV

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