Customer Service High School

Tia M. Williams *** Grand St. ? Jersey City, NJ ? 07305? 201-***-**** ?

***.**********@*****.***

Summary of Qualifications

Self-motivated, enthusiastic self-starter with strong organizational,

communication, and customer-relations skills; adept at managing multiple

projects simultaneously while meeting or exceeding deadlines; quick to

learn with creative problem-solving skills and proven leadership qualities

Professional Experience

Banquet/Catering Server/Hostess

2007-Present

Star Staffing, New York, NY

. Responsible for following specific detailed directions on the Banquet

Event Order

. Instruct staff in set up for event including formal table settings,

serving customers food and drinks, cleaning dishes, cleaning

rooms/storage areas, setting up for the next event,

. Doing anything necessary to give superior customer service, and other

tasks as assigned

. Responsible for ensuring that the event runs smoothly and that the

client's expectations are exceeded

. Expected as a leader to work just as hard as the rest of the staff.

Inventory Specialist

2005-2006

Regis Inventory, Lyndhurst, New Jersey

. Performed daily corporate generated cycle counts plus location use of

counts to verify store physical inventory vs. computer counts.

Adjusted all counts and identified issues related to variances

(missing tags, misplaced, theft, damage, etc.) and reported same to

management

. Assisted Inventory Supervisor and Product Process Manager in

preparations for Physical Inventory (PI)

. Conducted twice weekly audits of store scanning empty peg hooks and

shelf locations to determine product status, generated reports

reflecting missing products, warehouse ordered product and kept

records for auditors

Receptionist

2005

All Ship Moving Ltd, Bayonne, New Jersey

. Welcome visitors, determine nature of business, and direct visitors to

suitable employee

. Answer incoming telephone calls

. Receive, sort, and route mail

. Monitor visitor access and issue passes

. Order, receive, and maintain office supplies

. Assemble listing packages

EDUCATION

High School Diploma, Lincoln High School - Jersey City, NJ

1990-1994

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