Customer Service Manager

JORGE GONZALEZ

Orange, Ca. *****

Telephone: 714-***-**** Email:

********@*****.***

Summary of Qualifications

More than twenty-five years of extensive business operations and

financial management experience within a variety of industries,

including operating and P&L responsibility. Primary strengths in

general management, business development, profitability optimization,

business turnarounds, and implementation of Kaizen / Lean, 5 "S"

events, new ventures.

Professional Experience

HID Global / Irvine, Ca. 92618

Warehouse Manager August 2013 - Present

Manage and insured the operations and processes, training of all new

associates and warehouse personnel, consignment, raw and finish goods

for all operations (warehouse, customer service, inventory control).

. Train, mentor new associates for improvement of movement of raw

materials.

. Reduced cost in labor by 12%, & improving output.

. Quality inspection implementation on all shipments from all vendors,

worldwide.

. Scheduling of all in/out bound shipments (domestic and

international).

. Successfully trained, supervised and instructed personnel on ISO

regulations, policies, and procedures; provided inspirational team

leadership and productivity levels.

. Plans layout of stockroom, warehouse, and warehouse areas, safety,

turnover, size, weight, sub-inventory, replenishment methods, visual

boards.

FABCON Inc / Santa Ana, Ca. 92705

Materials Supervisor July 2012 - March 2013

Supervised and insured the operations and processes, training of all

new associates and warehouse personnel, raw and finish goods for all

operations (purchasing, customer service, warehouse, quality control,

data entry, and inventory control).

. Implemented new procedures for improvement of raw materials total

inventory by 23 %.

. Reduced cost in labor by 22% reduced H/C and improving output.

. Quality inspection implementation on all shipments from all vendors,

worldwide.

. Scheduling of all in/out bound shipments (domestic and

international).

. Successfully trained, supervised and instructed personnel on ISO

regulations, policies, and procedures; provided inspirational team

leadership and productivity levels.

. Plans layout of stockroom, warehouse, and warehouse areas, safety,

turnover, size, weight, sub-inventory, replenishment methods, visual

boards.

USD Products, Inc / Santa Ana, Ca. 92705

Director of Operations May 2009- March 2012

Directed operational support train and achieving the financial

objectives of the business unit, develop and guide on all aspects of

strategy and planning. Balance production with superior leadership

via conceptual thinking and strategic planning of brass products and

operations, including scheduling, inventory & purchasing.

. Managed all warehouse items brass fitting inventory of $ 1.4 M.

. Dynamically and successfully interacted in "Kaizen/Lean" 5 "S"

events. Trained employees on use of operation of equipment, behaviors

and requirements for safety in the warehouse.

. Implemented procedures of items received and stored; methods and use

of equipment in handling, storing, counting, maintaining.

. Inventory Cycle counts weekly/monthly with targets, projections,

graphs and efficiencies.

. Achieved and maintain 98.5% inventory accuracy.

. Managed over 1700 SKU's.

3 DAY BLINDS / Anaheim, Ca. 92805

Inventory Control Manager May 2006 - November 2008

Provide a variety of direct operational management, championed

Kaizen/Lean and 5 "S"events. Training, development and guidance on

all aspects of strategy and planning of operations, including

scheduling, inventory, shipping & receiving. Achieved and maintained

99.5 % inventory accuracy.

. Managed all components and wood product inventory of $ 4.7 M

reduction by 28%.

. Strategic, operations and inventory reports weekly/monthly/ yearly

with targets, projections, graphs and efficiencies.

. Managed 7 Inventory personnel, responsible for 2 direct and 10

indirect reports, Kan BAN indirect reports.

. Implemented "Kaizen / Lean" and training of Kaizen teams Championed 6

events with excellent results.

. Strategic focus of the business unit with over 600 employees,

reducing H/C by 32 %.

ALEXIS CONSTRUCTION / Santa Ana, Ca. 92706

Regional Manager January 2001 - April 2006

Managed operations and profitability of this $ 45M Construction Clean

Up Company, 250 employees, including new contracts research and

development and systems information implementation.

. Developed several new management programs responsible for significant

increase in revenue, service quality improvement on time arrivals and

employee team building.

. Managed P&L financials for four divisions (IE, LA, SD, and OC).

. Directly managed all employees in all 4 divisions / inventory

control.

. Directed dispatching logistics and scheduled all truck loads

workloads on construction software program, improved communications

at all levels of management.

. Reduce the cost of raw materials and improved overall cash flow for

the company, implementing an inventory cycle counting system for all

4 divisions location.

EDUCATION

AA Degree, East Los Angeles Community College, Los Angeles,

Ca. June 1978

Bachelor Degree Business Admin, Cal State Los Angeles, Los

Angeles, Ca. June 1984

Certificate Paralegal /Contracts, Pacific Coast College,

Costa Mesa, Ca. June 1995

Certificate Excellence in Operation/Distribution, Cal State

Fullerton, Fullerton, Ca

Member of APICS Chapter Orange County.

SKILLS

. OHSA / DOT / Workers Compensation.

. Computers: (Word/Excel/Power point/ Access/Quick Books Pro)

. Inventory and financial analyst, purchasing agent.

. Software: (Great Plains, AS400, JD Edwards, Oracle, Agile, MAS 90,

WMS)

Contact this candidate