Customer Service Data Entry

Amy Sundberg

Experienced Administrative / Office Support

Dover, NH

*********@*****.*** - 603-***-****

About me:

I have a wide range of experience in an office environment, strong customer service skills and can learn new

tasks very quickly. Results-oriented with a positive attitude, open to flexibility and change. Previously worked

in the restaurant, hospitality and retail industries.

WORK EXPERIENCE

Social Media Manager / Public Relations

ZSC Entertainment - http://www.zscentertainment.com

Responsibilities

• Management of social networking accounts for various celebrity clients on an ad hoc / per diem basis

• Create and publish blog posts, news reports, general website maintenance

• Receiving and responding to incoming emails requesting interviews and/or media contacts

• Scheduling and implementing contact between the client and media source

• Prepare news/press releases as needed

• Assist with updating yearly online event schedule

• Negotiate agreements with event promoters

• Arrange travel and hotel accommodations

• Occasional travel to manage clients at public appearances and media events (weekends only)

Customer Care Correspondence Associate

Long Term Care Partners - Portsmouth, NH - October 2006 to August 2014

Responsibilities:

• Managing and responding to high volumes of incoming customer service inquiries by email

• Processing incoming mail correspondence

• Assisting other departments with tasks including Research, data entry, and tracking daily statistics for

reporting purposes.

• Inbound and outbound customer service / research calls

• Assist customers with enrollment and billing inquiries

• Assist management with training new hires for seasonal positions

• Office supply inventory and ordering

• Workflow ticketing, data entry and other ad hoc assignments.

Accomplishments: I have almost single-handedly built, developed and managed the Email/Correspondence

team since 2007. In 2008 I developed a system for reporting incoming emails to track volumes and response

times using Outlook and Excel.

EDUCATION

Diploma

Masconoment Regional High School - Boxford, MA

1983 to 1987

SKILLS

Microsoft Excel, Powerpoint, Outlook, Word, general Microsoft Office products, Sharepoint, Constant Contact

email marketing. Also: supply ordering, multi-line telephone systems, computer & internet knowledge, social

media management.

ADDITIONAL INFORMATION

• Proficient in Microsoft Office products including Excel, Powerpoint, Outlook, and Word.

• Good knowledge of Sharepoint and experience with using web-based customer service systems.

• Strong computer skills

• Excellent written communication skills

• Professional and creative writing

• Strong networking, leadership and negotiation skills

• Excellent communication and writing skills

• Knowledge of social media outlets and implementation to increase audience engagement

• Comfortable with online communications with clients and the social media community

• Knowledgeable of social media best practices and interaction with online users

References available on request

Contact this candidate