Customer Service Medical Device
Resume:
Robbie Dinkel
*** **** *******, ****** ******** *8767
********@******.***
Profile Extensive management experience with strong emphasis in Operations Management, Quality
Assurance, and Hazardous Chemical Safety. Experienced project manager skilled in
development of personnel, continuous improvement initiatives, and implementation of
standardized policies and procedures.
Operations Management • Process Improvement • Budget Preparation • Expense Control •
P&L Responsibility • Project Management • Team Facilitation • Training / Development
M.B.A. Business Administration, Wayne State College
Education
B.A.E. Secondary Education with Honors in Chemistry, Wayne State College
Career
Histor 2008 -
y Covidien, Medical Device Manufacturer, N orfolk, NE current
Production Management
• Coordinate manufacturing activities for high-speed automated manufacturing and
injection molding operations
• Manage Business Leadership Team responsible for $35 million annual cost of
production
• Facilitate change and drive continuous improvement efforts in a highly
competitive marketplace
Selected Accomplishments
• Reduced TRIR from 3.18 to 1.08 incidents per 200,000 hours
• Improved Safety Awareness driving the First Aid Incident Rate from 32 incidents
to 10 incidents per 200,000 hours
• Facilitated Operation Improvements that raised department Average OEE scores
from 67% to 81%
• Refocused the team on Customer Service improving Fill Rate from 86% to 98%
• Reduced Average Daily Backorder from over $100,000 to $10,500 while
increasing Inventory Turns
• Improved the Quality Culture of the team driving the Complaint per Million Units
from 0.2 to 0.02 and increasing the First Pass Yield metric from 94% to above 98%
Tyco Healthcare, Medical Device Manufacturer, N orfolk, NE 2006 -
Operational Excellence Leader 2008
• Certified Six Sigma Blackbelt and Lean Leader experienced at developing
teams, assessing risks, and solving complex performance issues
• Conducted Quality Improvement Assessments for facilities in the United States,
Canada, Mexico, and Ireland
Robbie Dinkel
Resume – Page 2
Selected Accomplishments
• Selected to participate in Quality Improvement Program (QIP) that drove quality
improvements throughout the organization resulting in a marked decline in FDA
observations. Assessments focused on Management Systems, Operating Systems,
Quality Culture, and Quality Systems.
• Lead Operational Excellence activities saving $6 million
• Deployed Statistical Process Control with reaction plans on all key processes
• Conducted introductory Six Sigma (Blue Belt) Training for approximately 200
direct labor associates and facilitated certifications for Green Belts (4), Black Belts
(2), and Lean Leaders (10)
• Conducted DOE studies for Injection Molding Processes that reduced scrap
rates as much as 20%, established process control parameters using scientific
process development, and provided the associates specific reaction plans when
process changes occur
1999 -
Tyco Healthcare, Medical Device Manufacturer, N orfolk, NE 2006
Senior Manufacturing Engineer / Validation Engineer
• Managed engineering resources responsible for installation and validation of
manufacturing equipment
• Facilitated development of new manufacturing processes for Mallinckrodt Inc.,
Elkay Inc., and Valleylab
• Established database systems to maintain quality assurance data required for
FDA compliance
Selected Accomplishments
• Facilitated transfer and validation of 40 injection molding operations from outside
suppliers to the Norfolk facility allowing better utilization of existing production assets
and human resources
• Championed qualification of new resins for injection molding and new inks for
printing processes. These material changes made the final product easier to use for
the consumer and countered similar moves by major competitors allowing the
company to maintain market share
Sherwood Davis & Geck, Medical Device Manufacturer, Norfolk, NE 1990 -
1999
Chemist
• Managed Chemistry Laboratory
• Performed functions of Assistant Quality Assurance Manager
• Industrial Hygiene / Chemical Safety expert for the facility
Selected Accomplishments
• Created and trained a HAZMAT Team certified to respond to IDLH situations
• Co-wrote the Facility Emergency Response Procedures
• Developed a Respirator Program and facilitated training and use for 55 respirator users
• Developed an MSDS Tracking System for the facility that prioritized chemicals by hazard level and
defined procedures for chemical exposure or spills
Robbie Dinkel
Resume – Page 2
Related Training
1. Six Sigma Blackbelt and Lean Leader Training
2. Quality Improvement Program – Assessor Training
3. Statistical Process Control – Administrator Level
4. Gamma Radiation Safety Officer
5. Operations Training
6. Leadership / Management Skills for the 21st Century
7. Management Development Program
8. Implementing ISO 9000 in a GMP Environment
9. Indoor Air Quality
10. Waste Water Seminar
11. Asbestos Operations and Maintenance
12. Industrial Hygiene Monitoring
13. Hazardous Waste and Emergency Response
14. Transportation of Hazardous Materials
15. First Responder Training
Robbie Dinkel
Resume – Page 2
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