data entry, audio editor, web research
Resume:
Jerson B. Obial
Purok Adelfa East, Ubaldo Laya, Iligan City
***********@*****.***
Objective:
To enrich my work experiences by learning new and up-to date
information with the help of advanced and modern technology and apply them
for the betterment of oneself and for the company.
Educational Background
Highest Educational Attainment:
Level : Bachelors / College Degree
Field of study : Chemistry
School : Mindanao State University - IIT
Located in : Iligan City
Graduated : Undergraduate
Level : Bachelors / College Degree
Field of study : Marine Transportation
School : Lyceum of Iligan Foundation
Located in : Iligan City
Graduated : Undergraduate
Skills and Abilities:
Excellent English Communication Skills
Excellent Customer Service Skills
Technology Savvy ( Computer and Internet Proficient )
Adequate Typing Skills
Flexibility and Adaptability
Willingness to work on shifting schedules
Can work under pressure
Work Experiences:
Eperformax Contact Center - Lahug, Cebu City
August 2011 - April 2012 - Customer
Service Representative
Duties and Responsibilities:
. Provide customers with product and service information.
. Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem.
. Contributes to team effort by accomplishing related results as needed.
. Refer unresolved customer grievances to designated departments for
further investigation.
Stream Global Services - Lahug, Cebu City
July 2010 - July 2011 - Technical Support
Representative
Duties and Responsibilities:
. Deliver service and support to end-users using and operating automated
call distribution phone software, via remote connection or over the
Internet;
. Interact with customers to provide and process information in response
to inquiries, concerns, and requests about products and services;
. Gather customer's information and determine the issue by evaluating
and analyzing the symptoms;
. Offer alternative solutions where appropriate with the objective of
retaining customers' and clients' business.
Aegis People Support (Philippines) Inc. - Lahug, Cebu City
August 2008 - June 2010 - Executive
Operations/CSR
Duties and Responsibilities:
. Provide comprehensive and quality customer care at all times.
. Provide appropriate and accurate responses to customer's queries.
. Meet quality, productivity and schedule adherence performance
standards.
. Communicate effectively and efficiently with internal and external
customers.
Nth Media Productions - Cagayan de Oro City
January 2012 - Present - Post Production Podcast Audio
Editor
Duties and Responsibilities:
I eliminate long pauses and sections you tell me to omit and also
eliminate plosives (popped P's), flubs (uhs and ums), coughs, and thumps.
l also eliminate or reduce hum, crackle and other unwanted sounds in the
recording. I also improve the quality of the recording and mixing it down
before uploading the material to your podcast site.
Contact this candidate