Program Manager Process Improvement Project Manager

TECHNOLOGY AND PROCESS IMPROVEMENT EXECUTIVE

Executive with Program Management, Process Improvement, Information

Technology, and General Management Expertise. Trusted Leader in developing

and implementing operational processes and systems, translating business

requirements and objectives into scalable, highly resilient and successful

system solutions. Industry experience includes Global Fortune 500

Hospitality and Outsourced Solutions Companies.

SELECTED HIGHLIGHTS

Process Program director - led the research, development and deployment of a

Improvement manufacturing process improvement utilized by over 2400 locations in

three divisions. Financial impact resulted in cost reduction over

$40 M in five years.

Program Developed and implemented an enterprise web e commerce solution as a

Management module to a web content management solution. Planned first year

sales from all e commerce offers is over $36 million with a planned

margin of over 44%.

Operational Led a cross-discipline team integrating a second generation credit

Improvement card gateway solution for all Sodexo North America web based

commerce systems. The program will initially impact over 1200

operating units, with planned saving of over $300K per year.

Product Co-directed the development of a web-based production management

Development software, standardizing production and manufacturing modeling,

supply chain integration and near real time operating performance

metrics. Software is now used across four divisions within a

Fortune 500 company, reducing operating costs over 3%.

Analytical Directed the development of a financial analysis and dashboard tool

to support a program offer development process. Incorporated into a

food production and planning software, this tool supported product

cost reductions between 5-12 base points within a $1.7 B operating

division

Technology Data Management; Agile & Waterfall protocol; ecommerce, credit card

gateway/ card access security; SDLC; Document requirements; Develop

use cases/ scenarios/ stories supporting requirements; Analytics/

Metrics; architectural blue-printing; ADFS integration.

PROFESSIONAL SKILLS

Highly Analytical - able to assess business conditions, validate

solutions, develop plans and execute

Financial planning - proficient developing, managing and monitoring

financial objectives

Problem Solver - Creativity and forethought in solving complex

technical, operational and process issues.

Change Management - Ability to assess current process, introduce and

execute process improvement as part of an organization central body of

knowledge.

Leadership - adept at developing, leading and managing geographically

diverse, cross-functional teams.

Strong communicator, both written and verbal. Comfortable interacting

with C-level leadership.

Technical expertise - Agile, Waterfall protocol; SDLC, PRINCE;

ecommerce; workflow; data management

SODEXO INC. (North America)

1999 - 2014

Director, Product Development

2009 - 2014

Providing technical, system and operational support for products developed

and released to field operations. Key contributions include:

. Program director managing the development and release of an enterprise

web e commerce solution as a module to a web content management solution.

Key components supporting the product's successful completion:

. Co-directed researching, developing and executing an enterprise content

management software.

. Program director leading a cross-discipline team integrating a second

generation credit card gateway solution for all Sodexo North America web

based commerce systems. The program will initially impact over 1200

operating units, with planned saving of over $300K per year.

Director, Systems Redesign

1999 - 2009

Reporting to Sodexo Education's Finance Vice President, responsible for the

development, deployment and maintenance of key business processes focusing

on cost management. Key contributions include:

. Program director developing, testing and deploying a culture changing

business practice. Gaining Control/ Culinary Planning Process, a two

part change management initiate focusing on enhancing management skills

while introducing a standardized approach to manage our core business -

food and services. Short term results reflected a 12 20 base point

reduction in food costs within a $1.7 B division.

. Program Manager, leading the functional design, development and

deployment of web based production planning and cost management software

within a $1.7 B division. Designed and coordinated change management for

field operations, IS&T systems support and corporate finance/ accounting

departments. Immediate results reflected a food cost reduction between 5-

12 base points.

MARIOTT MANAGEMENT SERVICES

1996 - 1999

Vice President, Consulting

Founding partner establishing a consulting arm with Marriott's Campus

Services. This model targeted select businesses and higher education

organizations that could benefit from Marriott's business acumen, process

and support systems. Key contributions include:

. Product manager creating a consulting model incorporating discovery,

analysis, problem-solving, and solutions for select higher education

clients.

. Co-directed the development of an experimental dining model that

redefined the traditional food offer, service and surrounding in a campus

dining environment. Operating savings from this program allowed for self

funding the $3.5 M facilities remodel and program development.

EDUCATION

Bachelor of Science: Institution Management; Dietetics

South Dakota State University - Brookings, SD

Project Management

AMA Leadership Program

Renewing PMI - PMP certification

Advanced: Waterfall, Agile

SharePoint 3.0

Microsoft Training Solutions

Microsoft Office Suite, Access, Visio, Microsoft Project, SharePoint

Auto CAD, TaskMap, MindMap, WorkForce software

Scitor

Project Scheduler

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