Manager Assistant
Resume:
Sharon
Collins
Moorpark
CA
7920
*****@*****.***
Summary
of
Qualifications
I
have
served
as
a
Information
Specialist
and
Assistant
in
an
Information
Services
Department
for
25
years.
In
this
position
I
have
operated
the
helpdesk,
inventory
management,
coordinated
departmental
schedules
and
meetings,
and
assisted
programmers
and
technicians
in
development
and
installation
of
software
packages.
I
have
also
been
responsible
for
installation
of
personal
computer
equipment
and
telephones
for
employees
and
training
employees
in
use
of
equipment
and
software.
Employment
History
June
1989-
Present
-
Adventist
Media
Center
–
Information
Specialist/Helpdesk
support
of
Information
Services
Department
Departmental
Assistant
• Responsible
for
the
scheduling
and
coordination
of
departmental
meetings
• Organize
and
maintained
departmental
files
and
records
• Access
donation
statistics,
organize
to
appropriated
category,
produce
transaction
reports
and
monthly
spreadsheets
• Audit
expense
reports
prior
to
payment
processing
• Responsible
for
the
travel
plans
for
department
• Utilize
various
software
programs
to
process
dictation
and
type
correspondence
• Documented
policy
and
procedures
• Pay
monthly
billing
for
invoices
Department
Accounting
• Merchant
Services
–
iATS
–
payment
processing
1. Accounting
setup
2. Accounting
management
3. Trouble
shooting
–
accounting
problems
Information
Specialist/Helpdesk
support
Responsible
for
routing
services
requests
as
appropriate
to
the
IT
team
or
PC
Technician,
•
Network
Engineer
and
Programmers
Conduct
testing
of
new
programs
in
cooperation
with
programmer’s
•
Mac
and
PC
analyst
troubleshooting
various
problems
•
Monitor
the
servers
for
messages
and/or
errors
•
Responsible
for
the
running
of
computer
production
and
backup
procedures
•
Responsible
for
the
writing
of
user
documentation
•
Train
users
in
Software
programs
such
as
Microsoft
Office,
Counter
Point,
and
Raiser’s
Edge,
•
ShoreTel
Client
Maintain
PC
equipment,
printers
and
supply
inventory
and
tracking
•
Correspond
with
vendors
on
various
supplies
and
equipment
•
Install
and
prepare
new
computers
(PC
and
MAC)
for
users
including
the
migration
of
user
•
data
Install
software
for
user
accounting
credit
card
(Merchant
Management)
returns
and
billing
•
Phone
Services
Assistant
Maintain
ShoreTel
VOIP
phone
system ,
including
registration
of
new
handsets
•
Install
phones
on
users
desk
and
training
in
its
use
•
Responsible
for
the
Call
Manager
on
ShoreTel
system
•
Perform
monitoring
and
Security/compliance
reporting
on
phone
system
•
Perform
report
evaluation
on
phone
network
capacity
and
determine
usage
periods
•
Manage
telephone
system
expense
to
provide
cost
reporting
•
Alert
management
of
abuse
and
system
problems
•
Billing
ministries
for
their
phone
usage
using
VX
tracker-
Call
Accounting
•
Manage
all
the
#800’s
and
billing
•
Setup
and
manage
conference
calls
•
Support
and
train
on
front
desk
operations
•
Special
Skills
Microsoft
office
2003
to
2010
–
PC
•
Microsoft
office
2011
–
MAC
•
Blackbaud
-
Raiser’s
Edge
–
Fundraising
software
•
Blackbaud
-
Financial
Edge
–
Accounting
software
•
Counter
Point
–
Point
of
Sales
software
•
iATS
Payment
Processing
–
Credit
Card
software
•
Education
June
1981
Nutrition,
La
Sierra
University,
Riverside
CA
1978
High
School
Diploma,
Lynwood
Academy,
Lynwood
CA
Certifications
• Planned
Giving
&
Trust
Services
Professional
References
1. Nancy
Lamoreaux
–
Manager
IT
Director
North
American
Division
of
SDA,
301
680-
6471
2. Paul
Willis
–
IT
Director,
Adventist
Media
Center
SDA,
805
955-
7723
3. Bonnie
Williams
–
Human
Resources,
Adventist
Media
Center
SDA,
805
955-
7715
Contact this candidate