Customer Service Quality Assurance

Kelsie Godsoe

Number: 647-***-**** or 905-***-****

Email: ************.***@*****.***

PROFILE

. A proactive, innovative problem solver

. Excellent communication and priority setting skills

. Self-motivated, and possesses a high degree of professional integrity

. Impeccable customer service/relations skills

. Well rounded, flexible team player and has the ability to learn

quickly and adapt

. Ability to prioritize and remain focused on the essence of an issue

. Well organized, punctual, trustworthy, hard-working, honest, outgoing

. Skilled in many computer programs i.e. Word, Excel, PowerPoint,

Quickbooks, Office, Outlook

. Payroll and calculations

. Fully trained and experienced in all aspects of human resources

activities including staff recruitment and screening; hiring and

firing of staff; implementation of staff incentive and disciplinary

procedures; development of job position descriptions; creation and

maintenance of employee records; completion of employee appraisals and

performance reviews; support and handling of payroll.

WORK EXPERIENCE

Universal Staffing

February 2013- June 2014

Brampton, ON

Staffing Coordinator/Administrator

Recruit for open positions (ie. Administrative, IT, Drivers, Welders,

General Labour etc.)

Post advertisements on various websites, newspapers for current jobs

Reviewing resumes, contacting suitable candidates to apply with the

agency

Interviewing candidates, placing them on assignment

Payroll duties

Reception duties; fielding phone calls (6-10 lines)

Orientation for new employees (in office and on-site)

Data Entry (Excel and other Microsoft programs)

The Obsidian Group

Mississauga, ON

September 2012-February 2013

Operations Administrator- Crabby Joes Tap & Grill

Assistant to Vice President

Weekly, daily, monthly sales reports for all Crabby Joe's locations

Invoicing

Quality Assurance/Quality Control

Extensive Excel projects

Assisted Director of Marketing

Assisted Master Chef with new recipes, testing and distribution to stores

Customer Service- Replied to and dealt with customer complaints

Mandate multiple data programs

Oversee all invoices, payroll, food and liquor costs for 39 locations

Responsible for all correspondence with each store, General Manager and

District Manager

Scheduled District Managers

Handled all calls for Crabby Joe's as well as Vice President

Set up stores with liquor license, utilities, cable/UFC packages

Sitting in on meetings, taking minutes.

Relieved reception for an hour each day

Reporting to Vice President and President with sales on a daily basis

Policing

Wrote memos, letters and emails, proofreading

Sonepar Canada (Blueway Division)

August 2011- September 2012

Oshawa, ON

Office Administrator/Customer Service

Works directly with/on The SaveonEnergy-Small Business Lighting Program

Invoicing

Quality Assurance/Quality Control

Extensive Excel projects

Mandate multiple data programs

Worked with various Hydro companies throughout Ontario

Responsible for scheduling appointments for various field representatives

Ontario Health and Safety Committee member

Emailing, phone calls to clients and customers, data entry

VanEst Painting

July 2009- Present (Part-time)

Uxbridge, ON

Office Manager/Bookkeeper

Managed multi-lined phones

General book keeping duties

Payroll duties, invoicing, taking payments

Took messages, email communication

Drew up quotes for painting jobs

Booked appointments

EDUCATION

Humberview Secondary School Bolton, ON

> Class of 2007

*Extended history & references available upon request*

Contact this candidate