Customer Service Safety
Resume:
Denis J. Sheehan, MBA
Phoenix, AZ. 85042
Objectives: Provide superior safety management for the City of Phoenix, working cooperatively with staff and contractors in the continuous improvement of a world-class public service; achieving goals that focus on safety, cost effectiveness, customer service and employee satisfaction.
Qualifications: In the twenty plus years working in the petroleum industry I have held the positions of transport driver, foreman, dispatcher, supervisor and manager. I have had successful working relations with Kinder Morgan, CalJet, Pro Petroleum, Massey’s Tank and Truck shops, Beal Tank Liner and many others in the Phoenix metropolitan area.
Education:
• Master’s degree in Business Administration.
• Baccalaureate degree in Business Administration
(Honors recognition of Summa Cum Laude)
Certificates:
• OSHA Standards for General Industry 511
• OSHA Standards for Construction Industry 510
• Organizational Leadership
• Total Quality Management
Accomplishments:
• Improved the performance efficiency of the Phoenix Trucking Operation by 17%.
• Reduced the Phoenix Trucking Operation maintenance costs by 15%.
• Worked with, and trained, Exxon’s Phoenix transportation group which achieved the company’s highest safety record for hazardous material transportation nationwide.
• Obtained a 90% reduction of gasoline retains and shortages, through the facilitation of continuous improvement meetings in Phoenix and Los Angeles.
• Upon my arrival at the EDTA there was a 60% shortage in staff, no direction or vision, division and resentment prevailed with existing staff, and there was resistance from departments to use the services provided. Currently the sub-section is staffed with a highly talented “award receiving” team; that understands our mission of making a direct impact toward reducing the City’s vehicle accident rate, and having quality programming and customer service as our highest priorities.
• During my time as supervisor of the Petroleum Stores operation, the staff received multiple awards including Employee of the Quarter awards, Employee of the Year award, Team Performance award, and in 2007 our group received the prestigious City of Phoenix Excellence Award.
• Under my leadership at Basic Chemical Solutions, the Phoenix operation obtained the lowest cost per delivered gallon of chemical company wide.
• When employed by Exxon, Tosco and ConocoPhillips from May of 1985 – December 1995, the Phoenix transportation group maintained the highest fleet safety rating in the nation by having only four lost time injuries over the ten-year period.
• As a continuous improvement facilitator for Exxon; I held cooperative effort meetings with customers, dispatch personnel, delivery drivers and managers in an effort to improve the distribution process.
The meeting outcomes were improved customer satisfaction, delivery efficiency, and equipment utilization. The measurable outcome was an 85% reduction in identified transportation inefficiencies.
• With over two decades of working with contractors, I have developed a style of management that is cooperative and considerate of contractor’s operational issues; while meeting expectations outlined in contractual agreements. I accomplish this by frequent communication of expectations, giving grace when possible, standing firm on critical service expectations, and developing a long-term win-win relationship with the contractor.
Work Experience:
02/19/14 - Present: Retired
06/25/2012 – 02/18/2014: City of Phoenix (Safety Supervisor (Promotion))
• Manage the Human Resources Safety Section.
• Develop and manage the Safety Section budget.
• Oversee the City’s 16 million dollar self-insure workers compensation program.
• Supervise the activities of the Safety Coordinator and the Employee Driver Training Academy.
• Manage the removal of illegally disposed hazardous materials on City property.
• Manage the City’s industrial hygiene program including hearing conservation, mold and asbestos remediation, air and noise monitoring, and ergonomic assessment evaluations.
• Develop and monitor the worker’s compensation third party administrator (TPA), occupational medical services, and physical therapy contracts to ensure performance measures were achieved.
• Responsible for the communication of federal, state and local safety regulations to department management and employees.
• Developed and managed the “How’s My Driving” hot line.
• Responded to and resolved all Arizona Department of Safety and Health (ADOSH) complaints.
03/17/07 – 06/24/2012: City of Phoenix (Safety Coordinator (Promotion))
• Manage the day-to-day activities of professional and clerical safety staff that provide safety services to departments. Staff duties include managing, scheduling, and documenting all employee Arizona Department of Transportation medical examinations for CDL drivers, running an annual driver’s license record check for all employees in driving positions, manage a state certified CDL program as a licensed third party testing location, and providing safety training for injury prevention, vehicle collision reduction, and ADOSH compliance.
• Develop and manage the EDTA budget.
• Develop, manage, and justify expenditures through the 3-9 budgeting process for the Employee Driving Training Academy.
• Complete the monthly reconciliation of the City of Phoenix’s self-insured worker’s compensation program impress account.
• Provide assistance in the Request for Proposals (RFP) for safety contracts (TPA, Occupational Medical, and Physical Therapy).
• Human Resource Department’s Safety Section liaison in matters concerning DOT and FMCSA fleet safety compliance and accident investigation.
• Write and revise safety policies as directed (Ignition Interlock, Driver Qualifications, etc.)
• Conduct training classes for supervisors and employees in the areas of driver safety and equipment operation.
• Chair the monthly Safety Professional’s meeting, and the Phoenix Convention Center’s accident review board.
• Ensure Shared Services departments are in compliance with OSHA standards.
• Work with Shared Services departments in an effort to identify areas of risk, and introduce safety programs targeted at reducing department’s OSHA injury rate.
• Write a comprehensive safety manual for the City of Phoenix.
05/16/06 – 03/16/07: City of Phoenix (Petroleum Supplies Supervisor)
• The City of Phoenix liaison for pipeline shipments of motor fuel via the Kinder Morgan Pipeline.
• Develop and manage the Petroleum Supplies budget.
• Managed the safe distribution of the City’s petroleum products with proprietary personnel and third party contract carriers.
• Provided operational management for the Petroleum Stores administrative staff and Hazardous Material transportation drivers.
• Provided contract monitoring and oversight for the City’s fuel transportation contract, fuel terminaling contracts, and facility management compliance associated with the operation.
• Forecasted the petroleum needs for the Public Works, Aviation and Public Transit departments and schedule the procurement of all petroleum products required.
• Provided cooperative leadership for the Petroleum Stores staff by developing attitudes of job ownership and individual appreciation through recognition.
• Completed the required fuel usage tax reports for the Department of Transportation, as well as the Internal Revenue Service, and schedule payments as necessary.
08/23/04 – 03/16/06 – Basic Chemical Solutions (Dispatch Supervisor)
• Managed bulk chemical operations including fleet and terminal maintenance and product transfers to a variety of shipping containers.
• Managed all incoming and outgoing rail shipments of hazardous materials.
• Managed inventory levels, shipping and receiving and repackaging to include the repackaging of bulk products into drums and pails.
• Provide operational and efficient logistical management for Hazardous Material transportation drivers who transport corrosive materials throughout the western United States.
• Manage the Department of Transportation required Hours of Service regulations for all CDL drivers.
• Manage the Commercial Vehicle Maintenance program, keeping equipment safe and in ADOT and ADEQ compliance.
• Resolved customer service concerns in the areas of accounts payable, accounts receivable and distribution.
12/15/03 – 08/23/04 – Fulltime Student at Ottawa University
(Baccalaureate Degree in Business Administration (Suma Cum-Laude))
05/16/1985 – 12/15/2003 – Exxon Company U.S.A, Tosco, Phillips 66 and ConocoPhillips (same employment during four separate acquisitions)
Driver Foreman:
• Managed the operational needs of the organization’s Phoenix proprietary fleet, as well as third party contractors, responding to customer complaints and changes in the petroleum supply.
• Managed the maintenance program for the Arizona fuel distribution group including DOT and ADEQ compliance..
• Managed fuel inventories of 105 Mobil service stations located in northern New Jersey performing dispatch duties with 35 common carrier fuel transports utilizing the dispatch software program PetrolSoft.
• Conduct accident investigations, reporting findings to management and developed value added solutions to prevent future re-occurrences.
• Committee member given the task of developing Exxon’s national safety program and Hazardous Material Transportation manual.
• Complete site safety audits for Exxon’s contracted terminals in Phoenix, Tucson and Las Vegas Nevada.
• Exxon’s liaison as a member of the Santa Fee Pacific Pipeline safety committee working toward developing standardization throughout the Phoenix petroleum industry.
• Delivered petroleum products to a variety of retail locations.
• In my eighteen years of working for major oil companies; I have held numerous positions and a variety of responsibilities. These appointments will add value to the Operations Manager position.
References will be provided upon request
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